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Statement Upheld Special educational needs 26-Feb-2020
Summary: There is fault in Kent County Council's handling of Mr B's son's educational provision and meeting his special educational needs under an Education, Health and Care Plan. This fault has resulted in injustice. The Council will take the agreed action, which includes making an apology and a payment, to recognise and remedy this injustice and will also review its practice and procedures to improve future services
Statement Upheld Special educational needs 20-Feb-2020
Summary: The Ombudsmen finds fault by the two Councils, NELFT and the CCG in that they have failed to make appropriate educational and health provision for the complainants' two children, who have special educational and mental health needs. The Ombudsmen have recommended steps to put things right for the children and parents. Issues about health provision for the children are now being considered by a Special Educational Needs and Disability Tribunal, which can make recommendations to NELFT about what clinical support it should provide to the children.
Statement Closed after initial enquiries School transport 18-Feb-2020
Summary: The Ombudsman will not investigate Ms X's complaint about the Council's decision to refuse home to school transport. It is reasonable to expect Ms X to appeal.
Statement Not upheld School transport 10-Feb-2020
Summary: Mrs M complains the Council refused her request for school transport for her son, B. B's EHC Plan says Mrs M will provide his transport. Mrs M had a right of appeal to the Tribunal if she disagreed. Further investigation by the Ombudsman would not lead to a different outcome: the Ombudsman has neither the authority nor the expertise to decide the matter.
Statement Closed after initial enquiries School admissions 10-Jan-2020
Summary: A parent complained that the Council had failed to make sufficient reasonable adjustments in view of her son's special educational needs, when he took the Kent Test for admission to grammar school. However the Ombudsman will not investigate this matter. This is because the injustice due to any fault by the Council is unknown at this stage, and the parent will have a right of appeal to an independent appeal panel about any refusal of a school place.
Statement Upheld Special educational needs 02-Dec-2019
Summary: Mrs X says the Council failed to provide suitable full-time alternative education for her daughter, Miss P and to enable Miss P to take her GCSEs. She says this caused injustice as Miss P was out of education for some time, leading to depression and so missed out on a college placement. The Ombudsman finds the Council at fault for a failure to try and make alternative arrangements for Miss P to sit her exams. However, I have not found that this caused Miss P an injustice.
Statement Upheld Special educational needs 26-Nov-2019
Summary: Mrs M complained the Council failed to issue an Education, Health and Care Plan promptly for her son, N. The Council also failed to support N and his family when he was out of school for a year. There is evidence of fault and the Council has agreed to make payments for time, trouble and distress and for N's missed education.
Statement Closed after initial enquiries School transport 12-Nov-2019
Summary: The Ombudsman will not investigate Ms A's complaint that the Council has refused her application and appeal for free school transport for her sons. This is because it is unlikely we would find fault on the Council's part.
Statement Upheld Special educational needs 14-Oct-2019
Summary: The complainant alleges that the Council has failed to provide appropriate alternative education to her daughter who has been unable to attend her named school because of severe anxiety. The complainant also says that the Council has delayed in completing the annual review process. The Ombudsman has found the Council at fault in not making alternative educational provision. The Council has accepted the recommended actions to resolve the complaint.
Statement Closed after initial enquiries Special educational needs 10-Oct-2019
Summary: The Ombudsman cannot investigate a school's failure to educate Ms X's son. We should not investigate the Council's decision to refuse to provide an Education Health and Care Plan as it is reasonable to expect Ms X to have appealed the Council's decision to the Tribunal.