Decision search
Your search has 51870 results
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Fylde Borough Council (24 006 742)
Statement Closed after initial enquiries Other 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s record keeping as it does not cause the complainant sufficient injustice to warrant our further involvement.
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South Gloucestershire Council (24 006 846)
Statement Closed after initial enquiries Enforcement 06-Nov-2024
Summary: We will not investigate this complaint about the Council failing to take planning enforcement against building works near the complainant’s property. Part of the complaint is late, there is not enough evidence of fault by the Council in relation to a recently constructed wall, and we will not look at the associated concerns about complaint handling in isolation.
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Statement Upheld Special educational needs 06-Nov-2024
Summary: Miss Y complained about the way the Council dealt with her child, Z’s education and Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to: properly consider alternative provision for Z in May 2022; complete Z’s transition review within the statutory timescales; and communicate about the amended EHC Plan. And with its poor complaint handling process and SENDIASS service failure. The Council has agreed to remedy this injustice by apologising, making a payment to recognise Miss Y and Z’s distress and service improvements.
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Surrey County Council (23 016 869)
Statement Upheld School transport 06-Nov-2024
Summary: Miss X complained about how the Council administers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal, and for providing incorrect information but we find the Council has already taken sufficient action to address this.
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Stoke-on-Trent City Council (24 008 259)
Statement Closed after initial enquiries Noise 06-Nov-2024
Summary: Mr X complains about the Council’s handling of his reports of anti-social behaviour by his neighbours. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because it has proposed a way forward to further investigate matters.
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London Borough of Wandsworth (24 008 411)
Statement Closed after initial enquiries Safeguarding 06-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault to justify our involvement and any decisions made by the Court of Protection are outside our jurisdiction.
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Liverpool City Council (24 008 698)
Statement Closed after initial enquiries Child protection 06-Nov-2024
Summary: We will not investigate this complaint about the Council refusing to allow Ms X to home-school her child and taking child protection action. There is not enough evidence of fault by the Council to warrant investigation. A legal bar prevents us investigating the actions of a school.
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Wychavon District Council (24 011 291)
Statement Closed after initial enquiries Planning applications 06-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because we are unlikely to find fault. The complainant also has the right to appeal to the Planning Inspector.
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City of York Council (24 011 364)
Statement Closed after initial enquiries Refuse and recycling 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to relocate a public waste bin. This is because there is insufficient evidence of fault by the Council.
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Essex County Council (24 011 506)
Statement Upheld Special educational needs 06-Nov-2024
Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care plan process. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the delay.