Decision search
Your search has 55054 results
-
Halton Borough Council (24 017 778)
Statement Closed after initial enquiries Antisocial behaviour 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to a request for an anti-social behaviour case review and its failure to explain why the request did not meet the threshold for review. The Council has apologised for delay. It has also confirmed it will explain its reasons going forward. We consider further investigation will not lead to a different outcome.
-
Gloucestershire County Council (24 017 849)
Statement Upheld School transport 24-Jun-2025
Summary: Miss B complained the Council failed to backdate her enhanced personal budget for transport to December 2024 and that caused her financial hardship. The Council has now agreed to backdate the personal budget to December 2024. There is nothing further the Ombudsman can achieve for Miss B.
-
London Borough of Southwark (24 017 918)
Statement Upheld Other 24-Jun-2025
Summary: Ms X complained the Council failed to help her family including support for her daughter with suicidal ideation, not providing suitable education and leaving the family in a house where they were at risk. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. It will now consider Ms X’s concerns through the statutory procedure as well as apologising and making a payment for failing to do this originally.
-
London Borough of Croydon (24 018 050)
Statement Upheld Special educational needs 24-Jun-2025
Summary: The Council was at fault as it failed to provide occupational therapy for Miss X’s child from September 2024 to March 2025 in line with their Education, Health and Care Plan, and it poorly communicated and handled her case. It will apologise and make a payment to Miss X to acknowledge the impact of the missed occupational therapy provision. It will also identify why it failed to arrange the occupational therapy provision and report back to us on the action it has taken to address this.
-
North Yorkshire Council (24 019 708)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly charged his father for the costs of his care. There is not enough evidence of fault to justify an investigation.
-
Surrey County Council (24 020 325)
Statement Closed after initial enquiries Safeguarding 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s investigation of a bruise Mr Y sustained. There is insufficient evidence of fault, and we could not achieve the outcome Mrs X seeks.
-
London Borough of Barnet (24 021 065)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We will not investigate this complaint about Miss X’s time in Council care between 2016 and 2021. While it is understandable that she has not complained sooner, we would be unlikely to be able to conduct a robust investigation or achieve a worthwhile outcome.
-
Statement Upheld Charging 24-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. Although there was delay by the Council, it has backdated charges to the correct start date and apologised for its delay in resolving the issue. We are satisfied with the Council’s actions to resolve the complaint, and it is unlikely an Ombudsman investigation would lead to a different outcome.
-
Bournemouth, Christchurch and Poole Council (24 021 811)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
-
Warrington Council (24 021 884)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council has treated him. There is not enough evidence of fault to justify our involvement.