Decision search
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Statement Closed after initial enquiries Other 07-Nov-2024
Summary: Mr X complains about the Council’s failure to admit liability for the damage to his car. We will not investigate because this complaint does not meet the tests set out in our Assessment Code. It is reasonable for Mr X to pursue his claim by taking the Council to court.
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London Borough of Waltham Forest (24 009 923)
Statement Closed after initial enquiries Other 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council holding him liable for business rates because the court has confirmed his company’s liability and Mr X would have to apply to the court to set aside the liability order. We will not investigate Mr X’s complaint about the Council not responding to his email disputing liability because I cannot say, on balance, that this caused Mr X significant injustice.
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London Borough of Redbridge (23 004 851)
Statement Upheld Assessment and care plan 06-Nov-2024
Summary: Ms C complains the Council failed to properly assess her needs and provide suitable support. The Council is at fault for failing to properly record a care needs assessment and how it made service decisions. This has caused Ms C anxiety, distress, frustration, and uncertainty. To put things right the Council has agreed to apologise to Ms C, offer a reassessment, make a symbolic payment, and make service improvements.
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London Borough of Bexley (24 009 206)
Statement Closed after initial enquiries Child protection 06-Nov-2024
Summary: We will not investigate this complaint about a recent Child Protection Conference. It is unlikely we could add anything to the Council’s response. We will not investigate Miss X’s concerns about the Council’s involvement with her family over the last five years. These issues are late and there is no good reason we should now look at them.
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Birmingham City Council (24 009 218)
Statement Closed after initial enquiries Allocations 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision on the housing banding priority given to Mr X. This is because there is no evidence to suggest fault by the Council.
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Wychavon District Council (24 009 220)
Statement Closed after initial enquiries Councillor conduct and standards 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint that a councillor breached the Council’s code of conduct and refused to allow Mrs X to be interviewed at home. There is not enough evidence of fault in the way the Council made these decisions to justify an investigation. Also it is reasonable to expect Mrs X to contact the Information Commissioner’s Office with her complaint about the Council withholding information.
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Gloucestershire County Council (24 009 419)
Statement Closed after initial enquiries Safeguarding 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s care. The substantive matters are late and there is not a good reason for the delay in them being brought to the Ombudsman.
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Maidstone Borough Council (24 008 890)
Statement Closed after initial enquiries Antisocial behaviour 06-Nov-2024
Summary: We will not investigate this complaint about a lack of action on the complainant’s reports of noise nuisance. The Council confirms it is still considering the reports of noise nuisance. We consider further investigation will not lead to a different outcome.
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Statement Closed after initial enquiries Charging 06-Nov-2024
Summary: We will not investigate this complaint about the Council refusing to waive a payment due, which Mrs X said built up following administrative errors. This is because there is not enough evidence of fault by the Council to warrant our further involvement.
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London Borough of Redbridge (24 009 031)
Statement Closed after initial enquiries Disabled children 06-Nov-2024
Summary: We will not investigate this complaint about the process of issuing a blue badge because there is not significant enough injustice to warrant investigation.