Decision search
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Transport for London (24 012 876)
Statement Closed after initial enquiries Parking and other penalties 07-Nov-2024
Summary: We will not investigate Mrs X’s complaint about Transport for London’s escalation of a penalty charge notice. This is because it would be reasonable for Mrs X to wait for the ‘order for recovery’ and apply to the Traffic Enforcement Centre to make a witness statement/statutory declaration.
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London Borough of Enfield (24 013 242)
Statement Closed after initial enquiries Commercial and contracts 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council pursuing him for repayment of a COVID-19 business grant. This is because the complaint is late and the Council has passed the case to a government department which has made its own decision to take action against Mr X. We have no jurisdiction over the department and cannot say the Council must accept he is eligible for the grant. We cannot therefore achieve the outcome Mr X wants.
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Leeds City Council (24 013 350)
Statement Upheld Other 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Statement Closed after initial enquiries Special educational needs 07-Nov-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to secure a suitable educational setting for his child, and the suitability of remedy it provided. This is because it was reasonable for Mr X to appeal to the Tribunal.
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Watford Borough Council (24 011 424)
Statement Closed after initial enquiries Trees 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the removal of a tree near his home because there is insufficient evidence of fault. We cannot investigate Mr X’s complaint about damage caused by the tree’s removal or about trespass because the Council is not responsible for the issues complained about. An investigation into Mr X’s complaint about delay in the Council’s complaint process is unlikely to achieve any further outcome.
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London Borough of Bexley (24 011 441)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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South Hams District Council (24 012 074)
Statement Closed after initial enquiries Councillor conduct and standards 07-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with complaints about the conduct of a councillor. This is because we are unlikely to find fault.
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Transport for London (24 012 263)
Statement Closed after initial enquiries Other 07-Nov-2024
Summary: We will not investigate this complaint about the Authority’s handling of Ms X’s complaint about graffiti as this does not cause sufficient injustice to Ms X to justify our further involvement.
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Leeds City Council (24 012 619)
Statement Closed after initial enquiries Child protection 07-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s children’s services after it completed a children and family assessment in 2022. The complaint is late and there are no good reasons to consider it now.
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Birmingham City Council (24 011 744)
Statement Closed after initial enquiries Refuse and recycling 07-Nov-2024
Summary: We will not investigate this complaint about late refuse collections because there is insufficient evidence of injustice.