Decision search
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Peterborough City Council (24 010 156)
Statement Closed after initial enquiries Child protection 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about how the Council handled child protection action relating to his family. This is because there is not enough evidence of injustice to warrant investigation and we could not achieve the outcome Mr X wants.
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London Borough of Redbridge (24 010 265)
Statement Upheld Housing benefit and council tax benefit 25-Nov-2024
Summary: We will not investigate this complaint about the Council’s delay in reviewing the complainant’s entitlement to housing benefit, as well as her dissatisfaction with its entitlement decision about this and council tax reduction. This is because the complainant could reasonably ask for a review and appeal in respect of the substantive issues complained about.
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City of Bradford Metropolitan District Council (24 009 930)
Statement Upheld Other 25-Nov-2024
Summary: We will not investigate Miss X’s complaint that the Council delayed in responding to her complaint at stage two of the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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London Borough of Brent (24 010 036)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate this complaint about Mrs X’s housing. We cannot reasonably expect to reach a clear enough view now about events dating back over 20 years. On the more recent events, any investigation would not achieve what Mrs X wants.
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Hertfordshire County Council (24 010 090)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the education provision in place for Mrs X’s child. This is because she used her right of appeal to the SEND Tribunal.
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Leicestershire County Council (24 010 101)
Statement Closed after initial enquiries Special educational needs 25-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. The Council has offered a suitable remedy and an investigation would not achieve anything more. We will not look at the Council’s complaint handling as a standalone issue.
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Bracknell Forest Council (24 009 657)
Statement Closed after initial enquiries Parking and other penalties 25-Nov-2024
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.
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Northumberland County Council (24 009 808)
Statement Closed after initial enquiries Fostering 25-Nov-2024
Summary: We will not investigate Mr X’s complaint about financial support provided to him as a Special Guardian because the complaint is late and there is no good reason to our exercise discretion. There is also no evidence the Council is at fault for offering different support to foster and kinship carers.
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Spelthorne Borough Council (24 009 822)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate this complaint about emergency accommodation and disrepair in temporary accommodation. This is because there is insufficient evidence of fault by the Council and because personal injury claims are for the courts.
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Central Bedfordshire Council (24 009 895)
Statement Closed after initial enquiries Other 25-Nov-2024
Summary: We will not investigate Mr X’s complaint that the Council’s actions led to a breach of a child arrangement order. This is because an investigation would not lead to any further findings or outcomes.