Decision search
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North Lincolnshire Council (23 020 813)
Statement Upheld Assessment and care plan 28-Nov-2024
Summary: Mrs Y complains on behalf of her adult son, Mr D, that the Council wrongly reduced his personal budget without explanation. She says Mr D’s eligible care and support needs have not changed. In our view, there is procedural fault because Mr D’s support plan does not contain a breakdown of his personal budget which has caused confusion for Mrs Y. The Council has agreed to remedy the injustice caused by fault with the actions listed at the end of this statement.
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Sheffield City Council (24 002 326)
Statement Upheld Council tax support 28-Nov-2024
Summary: Mr X complained about mistakes the Council made calculating his council tax reduction claim in 2020. The errors the Council accepted it made caused Mr X avoidable distress and worry. While the Council has already apologised, it also agreed to pay Mr X a financial remedy and review how it informs people of their appeal rights.
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Devon County Council (24 002 502)
Statement Upheld Assessment and care plan 28-Nov-2024
Summary: We have completed our investigation. There was no fault in how the Council assessed Z’s care and support needs. However, the Council was at fault for failing to deal properly with Mrs X’s complaint. The action already carried out by the Council is a suitable remedy for the injustice suffered by Mrs X.
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Hertfordshire County Council (24 003 161)
Statement Upheld Disabled facilities grants 28-Nov-2024
Summary: We upheld a complaint about adaptations to Mr Y’s property. The Council was at fault. It has taken some action to remedy the injustice by arranging an independent reassessment and apologising. The Council should ensure the works are completed and make a symbolic payment of £500 to reflect Mr Y’s avoidable distress.
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Warwickshire County Council (24 003 162)
Statement Upheld Alternative provision 28-Nov-2024
Summary: Miss X complained the Council has failed to offer a suitable alternative education for her son. She said her son has been unable to attend school due to the school not meeting his needs. We find the Council was at fault for failing to properly explain its decision to Miss X. This caused her significant distress. To remedy this injustice caused by fault, the Council has agreed to apologise and make a symbolic payment.
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London Borough of Sutton (23 021 101)
Statement Upheld Homelessness 28-Nov-2024
Summary: We have found fault with the Council for the delay in issuing a formal homelessness decision letter. This delayed Miss X’s right to review and caused her avoidable distress and uncertainty. The Council has agreed to apologise for this delay and pay Miss X £300 for the distress caused.
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East Lindsey District Council (24 000 215)
Statement Not upheld Enforcement 28-Nov-2024
Summary: Mrs Y said that development caused her land to flood and complained about the Council’s planning enforcement investigations into the development and its use of an unenforceable planning condition. We found no fault in how the Council dealt with Mrs Y’s complaints.
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Essex County Council (24 000 974)
Statement Upheld Special educational needs 28-Nov-2024
Summary: Mrs X complained the Council has failed to provide the therapies outlined in her child’s education, health and care plan and it failed to provide her with her right to appeal. The Council has acknowledged it is at fault and it has agreed to provide Mrs X with a remedy payment to acknowledge the avoidable distress caused.
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London Borough of Hackney (24 001 064)
Statement Upheld Allocations 28-Nov-2024
Summary: Mr X complained about the Council’s decision that he was not entitled to priority on its housing register on medical grounds and delay. We found the Council to be at fault. There was significant delay processing his application, in part due to a cyber-attack. To remedy the injustice to Mr X, we recommend the Council should apologise and make a payment to acknowledge his frustration.
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London Borough of Hackney (24 001 302)
Statement Upheld Allocations 28-Nov-2024
Summary: We have found fault with the Council for how it handled Miss X’s request to join the housing register. This caused Miss X avoidable distress and denied her of her review rights. The Council has agreed to repeat the application process, apologise and pay Miss X £200 in recognition of the distress caused.