Decision search
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The Grange Care Centre (Cheltenham) Limited (23 013 400)
Report Upheld Charging 28-Nov-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about the Grange Care Centre (Cheltenham) Limited withholding fees for the care provided to the complainant’s late mother. The woman paid her fees in full, before NHS-funded nursing care payments (FNC) were awarded retrospectively. We found the care provider: had no clear contract setting out what happens when a person is awarded FNC; did not provide a statement of account for money it still held; increased care fees to include the FNC without notice; and did not respond properly to the complaints. This leaves the woman’s estate out of pocket for payments made before NHS funding was applied.
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Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s grant of planning permission for development of her neighbour’s property in 2020/21. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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Watford Borough Council (24 013 442)
Statement Closed after initial enquiries Leisure and culture 28-Nov-2024
Summary: We will not investigate this complaint about the Council ending one of the complainant’s two allotment tenancy agreements. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of significant injustice.
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Essex County Council (24 013 565)
Statement Upheld Special educational needs 28-Nov-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Horsham District Council (24 013 644)
Statement Closed after initial enquiries Planning applications 28-Nov-2024
Summary: We will not investigate this complaint that the Council failed to consider the complainant’s objections to his neighbour’s planning application. The alleged faults have not affected the planning outcome, so have not caused the complainant a significant injustice.
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Dudley Metropolitan Borough Council (24 014 233)
Statement Closed after initial enquiries School admissions 28-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Westminster City Council (24 010 924)
Statement Closed after initial enquiries Noise 28-Nov-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of noise nuisance and traffic issues in his locale. This is because the complaint is a late complaint due to the passage of time and so falls outside our jurisdiction.
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Oldham Metropolitan Borough Council (24 011 039)
Statement Closed after initial enquiries Parking and other penalties 28-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install additional space parking opposite his house because there is not enough evidence of fault by the Council and we cannot achieve the outcome he wants. We will not investigate Mr X’s complaint about the Council’s removal of several disabled car parking spaces from a local car park because the issue does not cause Mr X significant injustice.
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North Somerset Council (24 011 058)
Statement Closed after initial enquiries Homelessness 28-Nov-2024
Summary: We will not investigate this complaint about the Council’s advice about its homelessness Prevention duty. There is insufficient evidence of fault which would warrant an investigation.
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Shropshire Council (24 011 129)
Statement Closed after initial enquiries Refuse and recycling 28-Nov-2024
Summary: We will not investigate this complaint about how the Council introduced a charge for its green waste collection as there is no worthwhile outcome achievable by our investigating.