Decision search
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London Borough of Southwark (24 003 008)
Statement Upheld Allocations 17-Dec-2024
Summary: Ms X complained the Council did not respond to her application to join its housing register. Ms X said this meant she has not been able to apply for social housing. We have found the Council at fault for delays when it received Ms X’s housing register application and for delays in complaint handling, however this has not caused Ms X significant injustice.
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London Borough of Enfield (24 003 200)
Statement Upheld Assessment and care plan 17-Dec-2024
Summary: Mr X complained about the Council’s delay in considering his request for his mother (Y’s) residential care home fees to be paid through a Deferred Payment Agreement (DPA). He also complained of the Council’s poor communication in relation to this. The Council was at fault because it took 10 months to issue the DPA contract. The Council should make a payment to recognise the distress, frustration and uncertainty this caused. However, there is no fault in how the Council communicated with Mr X regarding the DPA.
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City of Bradford Metropolitan District Council (24 003 254)
Statement Upheld Planning applications 17-Dec-2024
Summary: Mr X complained about the Council’s decision to grant retrospective planning permission to his neighbours’ extension. We find fault with the Council’s decision-making and its delay responding to Mr X’s complaint. This caused Mr X distress, uncertainty, and loss of amenity. The Council has agreed to apologise and make a payment to Mr X.
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Hertfordshire County Council (24 003 282)
Statement Upheld Special educational needs 17-Dec-2024
Summary: Miss X complained about how the Council provided a suitable education for son, Z, and how it met her needs as a carer. There was fault in how the Council failed to make a decision following a review of Z’s Education Health and Care plan, failed to keep his education under review, reduced his hours of education in early 2024, failed to assess Miss X’s needs as a carer and how it communicated with her. This caused Z to miss out on some education and caused both Miss X and Z avoidable distress. The Council agreed to apologise and pay Miss X a financial remedy.
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South Gloucestershire Council (24 003 492)
Statement Upheld Charging 17-Dec-2024
Summary: Mr X complained the Council wrongly calculated how much his wife, Mrs X, should pay towards her care fees and delayed issuing him a refund after it later decided she did not need to pay full costs. The Council was at fault for failing to act on a letter Mr X sent to it. This caused him frustration and uncertainty The Council also delayed issuing a later refund to Mr X, which caused him frustration and meant he was unable to earn interest on the sum. To remedy Mr X’s injustice, the Council will apologise and pay him interest on the refunded sum.
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London Borough of Lewisham (24 001 075)
Statement Upheld Private housing 17-Dec-2024
Summary: Mr X complains about the way the Council responded to his complaints of disrepair at his rented property and harassment by his landlord. We found no evidence of fault in the way the Council considered the alleged harassment by his landlord. The Council has accepted it delayed in dealing with Mr X’s complaints and offered a suitable remedy for the injustice caused in this case. So, we have completed our investigation.
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Kingston Upon Hull City Council (24 001 321)
Statement Not upheld Charging 17-Dec-2024
Summary: There is evidence that consideration was given to Mrs X’s eligibility for CHC funding while she was in hospital and subsequently. The first four weeks of her residential placement were funded by the NHS but afterwards she was responsible for funding her own care.
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Leeds City Council (24 001 390)
Statement Upheld Charging 17-Dec-2024
Summary: Mr X complained the Council had started to charge him for transport services although he believed he was eligible for s117 aftercare and should not pay charges. The Council has provided evidence he was not eligible for free aftercare. Following an investigation into Mr X’s complaint about the unreliability of the transport service, and his decision to arrange alternative provision, the Council has now waived all charges. The complaint will not be investigated further as there is no outstanding injustice.
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Tameside Metropolitan Borough Council (24 001 464)
Statement Upheld Residential care 17-Dec-2024
Summary: Mr X complained about the way a Council-funded care home assessed his mother’s (Mrs X) dependency levels. We have found fault with the Council (as the responsible body) for not ensuring the dependency scores reflected Mrs X’s circumstances. This caused Mr X to pay higher top-up fees and caused avoidable distress. We have recommended the Council apologise and pay a financial remedy.
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Wyre Forest District Council (24 001 627)
Statement Upheld Homelessness 17-Dec-2024
Summary: The Council's delay providing Miss X with interim accommodation when she was homeless because of domestic abuse was fault. This left Miss X living with avoidable fear of further abuse for 24 days. To remedy this injustice, the Council has agreed to apologise and make a payment to Miss X. It should also act to improve its services.