Decision search
Your search has 51456 results
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Wigan Metropolitan Borough Council (24 013 777)
Statement Closed after initial enquiries Noise 20-Dec-2024
Summary: We will not investigate Mr X’s complaint that the Council treated him differently to his neighbour when dealing with his noise and antisocial behaviour complaint. There is insufficient evidence of fault in the Council’s decision-making process to justify our involvement.
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Knowsley Metropolitan Borough Council (24 013 803)
Statement Closed after initial enquiries Assessment and care plan 20-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decisions or its assessments about Ms Y’s care and support needs. The matter is being considered by the Court of Protection and the law will not allow us to consider a complaint where court action has already started.
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Leicester City Council (24 012 671)
Statement Closed after initial enquiries Other 20-Dec-2024
Summary: We will not investigate this complaint about business rate costs. This is because the Council has recently resolved this complaint, and an investigation is unlikely to achieve anything more.
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London Borough of Barnet (24 012 817)
Statement Closed after initial enquiries Other 20-Dec-2024
Summary: We will not investigate Mrs X’s complaint about damage to Mr Y’s washing machine. This is because claims for damages are for insurance companies or courts to determine. It would be reasonable for Mrs X to ask insurers or the court to consider her claim for damages and costs.
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Blaby District Council (24 012 835)
Statement Closed after initial enquiries Refuse and recycling 20-Dec-2024
Summary: We will not investigate this complaint about the legality of the Council’s waste collection guidance. We cannot make a decision on whether the Council’s or Mr X’s interpretation of the relevant law and guidance is correct. This is a matter for the courts.
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East Devon District Council (24 012 942)
Statement Closed after initial enquiries Refuse and recycling 20-Dec-2024
Summary: We will not investigate Mr X’s complaint that he was assaulted by a Council employee. This is because it is a complaint about crime which has already been considered by the police. We cannot investigate allegations of crime.
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Worthing Borough Council (24 016 109)
Statement Closed after initial enquiries Other 20-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of data at a public meeting because there is insufficient evidence of fault and we cannot achieve the outcome Mr X seeks.
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London Borough of Waltham Forest (24 016 682)
Statement Closed after initial enquiries Council house sales and leaseholders 20-Dec-2024
Summary: We will not investigate this complaint about a ‘right to buy’ application. Mrs X could reasonably have taken court action. It is unlikely we could reach a clear enough view on matters concerning the ‘right to buy’ application. It is more appropriate for the Information Commissioner and Tribunal to consider the alleged breach of the Freedom of Information Act.
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Cambridgeshire County Council (23 019 887)
Statement Upheld Special educational needs 19-Dec-2024
Summary: Mx B complained about the Council’s response to, and handling of, a complaint concerned with their child’s special educational needs. We upheld the complaint, finding some fault in the Council’s communications with Mx B and its complaint handling. We considered this caused some avoidable distress. The Council accepted these findings and provided an apology to Mx B and a commitment to improve its service.
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Lancashire County Council (23 020 935)
Statement Upheld Special educational needs 19-Dec-2024
Summary: the Council took too long to issue Mrs M’s son B’s Education, Health and Care (EHC) Plan and failed to arrange alternative education for B when it was needed. We have recommended a remedy for the injustice this caused.