Decision search
Your search has 151 results
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Sunderland City Council (26 009 903)
Statement Closed after initial enquiries School admissions 23-Aug-2026
Summary: We will not investigate this complaint about a school allocation for Miss X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
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Sunderland City Council (26 013 898)
Statement Closed after initial enquiries Parking and other penalties 20-Aug-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect Mrs X to apply to the Traffic Enforcement Centre to seek to regain her appeal rights, and then to appeal to a tribunal.
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Sunderland City Council (25 025 413)
Statement Closed after initial enquiries Other 17-Aug-2026
Summary: We will not investigate this complaint about staff behaviour. This is because there is not enough evidence of fault in the way the Council reached its decision to justify investigating and there is another body better placed to investigate.
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Sunderland City Council (25 027 209)
Statement Closed after initial enquiries Council tax 16-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to send council tax bills and letters to the correct address and its eventual decision to take enforcement action against Mr X. This is because an investigation would be unlikely to result in a finding of fault.
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Sunderland City Council (25 024 322)
Statement Upheld Refuse and recycling 22-Jul-2026
Summary: We upheld Ms X’s complaint about the Council’s waste collection service, poor communication and failure to follow its complaints process. The Council agreed to resolve the complaint by apologising, making a symbolic payment of £150 to acknowledge the injustice caused to Ms X, and taking action to improve its services.
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Sunderland City Council (25 023 183)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate Miss X’s complaint the Council did not fully consider her eligible care needs. There is insufficient evidence of fault to warrant an investigation.
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Sunderland City Council (25 024 329)
Statement Closed after initial enquiries Antisocial behaviour 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is because the complaint is late and there is no good reason to exercise discretion. Even if we did, we would be unlikely to find fault with the Council.
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Sunderland City Council (26 008 699)
Statement Closed after initial enquiries Trees 05-Jul-2026
Summary: We will not investigate Ms X’s complaint about damage caused to her property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Ms X to take the matter to court.
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Sunderland City Council (25 022 356)
Statement Closed after initial enquiries Child protection 21-Jun-2026
Summary: We will not investigate Miss X’s complaint about information included in a safeguarding report. This is because any injustice Miss X may have suffered is not significant enough to justify our involvement. We are also unlikely to add to the Council’s response or achieve anything more for Miss X.
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Sunderland City Council (25 001 600)
Statement Closed after initial enquiries Child protection 17-Jun-2026
Summary: We will not investigate this complaint about the actions of a social worker. This is because we could not add to any previous investigation by the organisation and Social Work England are better placed to consider this complaint.