Decision search
Your search has 147 results
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Sunderland City Council (25 023 183)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate Miss X’s complaint the Council did not fully consider her eligible care needs. There is insufficient evidence of fault to warrant an investigation.
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Sunderland City Council (25 024 329)
Statement Closed after initial enquiries Antisocial behaviour 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is because the complaint is late and there is no good reason to exercise discretion. Even if we did, we would be unlikely to find fault with the Council.
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Sunderland City Council (26 008 699)
Statement Closed after initial enquiries Trees 05-Jul-2026
Summary: We will not investigate Ms X’s complaint about damage caused to her property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Ms X to take the matter to court.
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Sunderland City Council (25 022 356)
Statement Closed after initial enquiries Child protection 21-Jun-2026
Summary: We will not investigate Miss X’s complaint about information included in a safeguarding report. This is because any injustice Miss X may have suffered is not significant enough to justify our involvement. We are also unlikely to add to the Council’s response or achieve anything more for Miss X.
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Sunderland City Council (25 001 600)
Statement Closed after initial enquiries Child protection 17-Jun-2026
Summary: We will not investigate this complaint about the actions of a social worker. This is because we could not add to any previous investigation by the organisation and Social Work England are better placed to consider this complaint.
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Sunderland City Council (25 023 133)
Statement Closed after initial enquiries Council tax 03-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because part of the complaint is late, and we cannot investigate court proceedings. Ms X has used her appeal right and there is no fault or significant injustice regarding other complaints to justify our involvement.
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Sunderland City Council (25 019 804)
Statement Closed after initial enquiries Council tax support 23-Apr-2026
Summary: We will not investigate this complaint about the Council’s council tax support scheme. This is because the scheme can only be challenged at the High Court. Mr X also has the right to appeal to the Valuation Tribunal if he believes his claim was dealt with incorrectly.
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Sunderland City Council (25 014 142)
Statement Closed after initial enquiries Council tax support 18-Mar-2026
Summary: We cannot investigate this complaint about the Council’s Council Tax reduction scheme. This is because Ms Y has appealed to the Valuation Tribunal Service. We will not investigate other parts of this complaint because there is not enough evidence of fault, or further investigation would not lead to a different outcome.
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Sunderland City Council (25 017 089)
Statement Closed after initial enquiries Council tax support 11-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to retroactively bill Mr X for council tax. This is because the Valuation Tribunal would be best placed to consider this complaint.
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Sunderland City Council (25 012 168)
Statement Closed after initial enquiries Special educational needs 23-Feb-2026
Summary: We will not investigate this complaint about delays in completing an Education Health and Care Plan annual review. This is because the complaint is late, and there are no good reasons to exercise discretion to investigate now.