Decision search
Your search has 58 results
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Worthing Borough Council (26 009 627)
Statement Closed after initial enquiries Homelessness 21-Jul-2026
Summary: We will not investigate this complaint about the suitability of temporary accommodation. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Worthing Borough Council (25 031 278)
Statement Closed after initial enquiries Licensing 22-Jun-2026
Summary: We will not investigate this complaint about the Council’s decision on licensing matters affecting X. This is because X could have appealed this decision to the Magistrates Court. And given only the court could decide on the outcome and say whether the Council’s decision was right or wrong, and we cannot, it was reasonable for X to have used their appeal right.
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Worthing Borough Council (25 021 890)
Statement Closed after initial enquiries Parking and other penalties 13-May-2026
Summary: We will not investigate Ms X’s complaint about the enforcement of a Penalty Charge Notices. It would have been reasonable to expect the complainant to use the statutory representations and appeals procedure.
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Worthing Borough Council (25 013 405)
Statement Closed after initial enquiries Council tax 21-Apr-2026
Summary: We will not investigate this complaint about the Council handling of Mr X’s council tax. There is not enough evidence of fault by the Council to warrant investigation regarding the address the Council used. There is no significant injustice due to the delay in responding to Mr X that justifies our involvement.
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Worthing Borough Council (25 018 646)
Statement Upheld Council tax 20-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax payments. This is because there is not enough evidence of fault regarding the payments. There was delay in updating Mr X’s address, but the Council took appropriate action.
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Worthing Borough Council (25 007 668)
Statement Upheld Council tax 01-Apr-2026
Summary: Miss X complained the Council wrongly took recovery action against her for unpaid council tax. Miss X said the Council also wrongly continued its action after she provided evidence her rent payments included council tax. Miss X also said she paid money to the enforcement agents and paid the Council under a payment arrangement for a debt she did not believe she owed. The Council was not at fault for its actions to recover council tax from Miss X. The Council was at fault for delayed responses to Miss X. This caused Miss X uncertainty. The Council has apologised for its delayed communications. This is a satisfactory remedy for the injustice caused.
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Worthing Borough Council (25 008 103)
Statement Not upheld Planning applications 01-Apr-2026
Summary: Mr X complained the Council failed to specify the level of obscurity for his neighbour’s new windows when it approved planning permission. We do not find the Council at fault.
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Worthing Borough Council (25 020 199)
Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We will not investigate Mrs X’s complaint that the Council committed a data breach. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Worthing Borough Council (25 021 588)
Statement Closed after initial enquiries Council tax 02-Feb-2026
Summary: We will not investigate this complaint about Council tax and enforcement because it affects all or most of the population and a complaint about the legality of bailiffs is a matter for the court.
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Worthing Borough Council (24 023 434)
Statement Upheld Council tax 08-Jan-2026
Summary: We have found injustice to Miss X arising from delay in setting up her council tax account and the uncertainty she experienced about the local services available to her. The Council has agreed to the recommended actions we proposed to it.