Decision search
Your search has 58 results
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Cambridge City Council (25 012 406)
Statement Upheld Homelessness 25-May-2026
Summary: Miss X complained the Council delayed in dealing with her homelessness application despite her priority need due to domestic violence. We find the Council at fault for a delay in assessing Miss X’s application. The delay caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Cambridge City Council (25 026 632)
Statement Closed after initial enquiries Other 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a subject access request. The Information Commissioner is better placed to consider complaints about data protection.
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Cambridge City Council (25 008 114)
Statement Closed after initial enquiries Council house sales and leaseholders 13-Jan-2026
Summary: We will not investigate this complaint that the Council failed to inform the complainants about changes to the Right to Buy discounts. It is reasonable to expect the complainants to use the alternative court remedy.
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Cambridge City Council (25 008 589)
Statement Closed after initial enquiries Refuse and recycling 12-Dec-2025
Summary: We will not investigate this complaint about the Council’s management of public bins. This is because there is not significant enough personal injustice to warrant investigation.
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Cambridge City Council (25 010 011)
Statement Closed after initial enquiries Homelessness 08-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application and its management of his personal data. The Council is currently reviewing its housing decision and if Mr X is dissatisfied with the outcome, there is a right of appeal to the county court. The Information Commissioner’s Office is better placed to consider his complaint about data protection and access to information.
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Cambridge City Council (25 011 547)
Statement Closed after initial enquiries Parking and other penalties 18-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to refund Mr X’s payment for parking following the loss of his parking ticket. This is because the injustice Mr X claims is not significant enough to warrant investigation.
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Cambridge City Council (25 007 329)
Statement Closed after initial enquiries Council tax 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account nor its failure to make its telephone line more accessible for disabled users. This is because an investigation would not lead to a different outcome for Mr X.
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Cambridge City Council (25 002 439)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about housing advice provided by the Council and the conduct of officers. This is because there is insufficient evidence of fault by the Council, and because it is unlikely we could add to the Council’s response. In addition, the complainant could complain to the Information Commissioner.
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Cambridge City Council (25 005 229)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate this complaint about an ex-councillor’s conduct. The Council has said it cannot investigate the actions of an ex-councillor. There is not enough evidence of fault in how it made that decision to justify our involvement.
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Cambridge City Council (24 016 034)
Statement Upheld Planning applications 15-Jun-2025
Summary: Mr X complained the Council failed to properly consider a neighbour’s planning application which affected a conservation area. We found there was fault in the case officer’s report and in the consideration of a later Certificate of Lawfulness application. However, we found this did not lead to any injustice.