Decision search
Your search has 591 results
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Suffolk County Council (26 007 637)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026
Summary: We will not investigate this complaint about a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. And given only the courts can decide whether the Council was negligent and we cannot decide this, it is reasonable to expect X to use their legal remedy.
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Suffolk County Council (25 013 265)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Mrs B complained that the Council had failed to ensure the provision in her daughter, C’s Education, Health and Care Plan was in place and failed to ensure C received a full-time education when she was unable to attend school. Based on current evidence we have found some fault in the actions of the Council. The Council has agreed to apologise to Mrs B and C, make a symbolic payment and review its procedures for the future.
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Suffolk County Council (25 023 523)
Statement Closed after initial enquiries Charging 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of care charges. This is because we cannot achieve the outcome the complainant wants. We will not investigate part of the complaint as it would be reasonable for the complainant pursue his claim through the courts.
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Suffolk County Council (25 020 425)
Statement Closed after initial enquiries Transition from childrens services 24-Jun-2026
Summary: We will not investigate this complaint about the Council’s failure to progress a Care Act assessment. This is because any injustice is not significant enough.
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Suffolk County Council (25 021 122)
Statement Closed after initial enquiries Special educational needs 23-Jun-2026
Summary: We cannot investigate part of Mrs X’s complaint about the Council’s decisions when making her child’s Education, Health and Care Plan because she used her right to appeal to a tribunal, and the law says we cannot investigate. We will not investigate the remainder because the tests in our Assessment Code are not met.
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Suffolk County Council (25 021 829)
Statement Closed after initial enquiries Alternative provision 23-Jun-2026
Summary: We will not investigate Miss X’s complaint that the Council failed to secure a package of Alternative Provision for her child because the claimed injustice is not significant enough.
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Suffolk County Council (25 031 771)
Statement Closed after initial enquiries Disabled children 23-Jun-2026
Summary: We will not investigate Miss X’s complaint that the Council offered and then retracted to pay for a sensory Occupational Therapy assessment of her child, Y. This is because there is insufficient evidence of fault to warrant our involvement.
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Suffolk County Council (25 021 287)
Statement Closed after initial enquiries Special educational needs 22-Jun-2026
Summary: We will not investigate this complaint about the Council’s conduct at a mediation meeting because there is no worthwhile outcome achievable by our investigation.
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Suffolk County Council (25 011 186)
Statement Upheld Charging 14-Jun-2026
Summary: The Council was at fault for delay completing the care act assessment, care and support plan and financial assessment and failing to share these with the family. It also failed to pause invoices when it had agreed to do so. The Council should apologise and make a financial payment to remedy the distress caused.
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Suffolk County Council (25 013 376)
Statement Not upheld Special educational needs 11-Jun-2026
Summary: We have discontinued our investigation into Miss X’s complaint about the delay finalising her son’s Education, Health and Care plan. The Council has already apologised and offered a suitable remedy for the delay, so further investigation would not lead to a different outcome. We cannot investigate Miss X’s complaint about the 2024 plan, as this is late. Miss X was given a right of appeal to the Tribunal regarding the latest plan, and it was reasonable to expect her to exercise that right.