What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 309 results

  • Sheffield City Council (25 003 276)

    Statement Closed after initial enquiries Planning applications 05-Aug-2025

    Summary: We will not investigate this complaint about planning enforcement because there is insufficient evidence of fault by the Council.

  • Sheffield City Council (25 001 195)

    Statement Closed after initial enquiries Safeguarding 03-Aug-2025

    Summary: We will not investigate this complaint the Council refused to respond to a complaint. There is not enough evidence of fault to justify our involvement.

  • Sheffield City Council (25 002 245)

    Statement Closed after initial enquiries Council tax 31-Jul-2025

    Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because we could not add to the investigation the Council has already carried out, and we cannot achieve the outcome that Mrs X wants.

  • Sheffield City Council (25 006 788)

    Statement Closed after initial enquiries School admissions 27-Jul-2025

    Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

  • Sheffield City Council (24 016 111)

    Statement Upheld Private housing 23-Jul-2025

    Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.

  • Sheffield City Council (25 001 933)

    Statement Closed after initial enquiries Safeguarding 22-Jul-2025

    Summary: We will not investigate this late complaint about the Council’s safeguarding officers visiting Mr X in 2023. This is because there is not a good reason for the delay in the complaint matters being brought to us.

  • Sheffield City Council (24 021 909)

    Statement Upheld Safeguarding 21-Jul-2025

    Summary: We have upheld Mr X’s complaint because the Council failed to inform Mr X of the reason to not consider his complaint and did not share the outcome of its safeguarding investigation with him. The Council has now agreed to resolve the complaint by apologising and informing him of the outcome of its safeguarding investigation.

  • Sheffield City Council (25 002 344)

    Statement Closed after initial enquiries Child protection 14-Jul-2025

    Summary: We cannot investigate Mr X’s complaint about the contents or preparation of reports to the courts. This is because the law prevents us from investigating matters that have been considered in court. Other matters have either not caused Mr X a significant enough injustice or are better considered by the Information Commissioner.

  • Sheffield City Council (25 000 406)

    Statement Closed after initial enquiries Child protection 13-Jul-2025

    Summary: We will not investigate this complaint about the Council’s actions following child protection concerns that Mr X shared with it. This is because we are satisfied with the actions the Council took and unlikely to find fault.

  • Sheffield City Council (25 001 739)

    Statement Closed after initial enquiries Other 10-Jul-2025

    Summary: We will not investigate this complaint about the Council’s decision to apply a local land charge against the complainant’s property. This is because there is insufficient evidence of fault. Also, Mr X had a legal right of appeal to the Residential Property tribunal, and it was reasonable to expect him to use it.

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