Decision search
Your search has 32552 results
-
North Yorkshire Council (23 007 194)
Statement Upheld Special educational needs 27-Mar-2024
Summary: The Council failed to ensure that Y received the special educational provision set out in their EHC Plan. The Council has agreed to apologise and make payments to Y and to Ms X and to take action to prevent similar failings in future.
-
Epsom & Ewell Borough Council (23 007 728)
Statement Upheld Other 27-Mar-2024
Summary: Mr X complained the Council failed to notify him about the outcome of an enforcement investigation, failed to respond to complaints and failed to deal with a community trigger request causing anxiety and distress. The Council failed to respond to two complaints made about rats. A suitable remedy for this fault is agreed.
-
Brighton & Hove City Council (23 007 986)
Statement Closed after initial enquiries Other 27-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to renew its lease on his property and damage caused by a previous tenant. We could not add to the Council’s investigation or achieve anything more. If Mr X believes the Council liable for the damage caused by the tenant, it is reasonable for him to take the Council to court.
-
London Borough of Lewisham (23 008 061)
Statement Upheld Antisocial behaviour 27-Mar-2024
Summary: The Council was at fault, because it did not give the complainant a clear explanation of the outcome of his anti-social behaviour case review application, nor invite him to the meeting. Although the Council has since offered to arrange a new meeting with the complainant, it has failed to actually do so. This has caused the complainant frustration and distress. The Council has agreed to make arrangements for this meeting now, and also to offer the complainant a financial remedy.
-
Bolton Metropolitan Borough Council (23 009 086)
Statement Upheld Charging 27-Mar-2024
Summary: Mr P complained the Council failed to take his mother, Mrs R’s, finances into account when completing a financial assessment for his father, Mr R. He also complained the Council’s complaint handling has been poor. We have found the Council at fault for not considering Mr R’s continuing property costs and for the delay in providing Mr P with the outcome of his appeal.
-
Wirral Metropolitan Borough Council (22 005 293)
Statement Upheld Special educational needs 27-Mar-2024
Summary: Mrs X complained the Council did not review her child’s education, health and care plan when it should have, failed to provide the provision in that plan, and failed to provide alternative education when her child could not attend school. Mrs X said there had been an impact on her child of the missed education and special provision, and a wider impact on the family. We find the Council at fault, and this caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice caused.
-
North Yorkshire County Council (22 013 524)
Statement Upheld Safeguarding 27-Mar-2024
Summary: Mrs X complains about the provision of care provided to her daughter Y, during various periods between 2019-2022. Mrs X’s also complains the Council did not complete a safeguarding. We have concluded our investigation having made a finding of fault. During the period, there were occasions when care was not provided by Care Provider A, resulting in Mrs X and the family having to provide care to Y. The Council has agreed to our recommendations.
-
Dudley Metropolitan Borough Council (22 017 225)
Statement Not upheld Antisocial behaviour 27-Mar-2024
Summary: Mrs X complains the Council have not taken sufficient action following reports she raised about anti-social behaviour. We have concluded our investigation having not made a finding of fault. The evidence demonstrates the Council investigated Mrs X’s reports, took action where it considered appropriate, and continued to monitor the case. We have not seen evidence of inaction or delay by the Council, and we cannot criticise decisions made properly.
-
Kent County Council (22 018 130)
Statement Upheld Special educational needs 27-Mar-2024
Summary: Miss B complained about matters connected to the Council’s management of a personal budget she receives to meet some of her child’s special educational needs. We upheld the complaint, mainly because the Council delayed too long in responding to Miss B’s complaints. We consider this caused her an injustice, as distress. The Council has accepted our findings and at the end of this statement, we set out the action it has agreed to remedy this injustice.
-
Staffordshire County Council (23 000 151)
Statement Upheld Special educational needs 27-Mar-2024
Summary: There was delay in completing an EHC needs assessment and a failure to ensure Ms X’s child was able to access suitable fulltime education on the same basis as their non-disabled peers. This caused distress and loss of education. There was also a failure to consider social care needs. The Council will apologise, make a symbolic payment and service improvements. The complaint is upheld.