Decision search
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Westminster City Council (22 018 020)
Statement Upheld Covid-19 12-Mar-2024
Summary: We will not investigate Mr X’s complaint about delay in adding his business premises to the rating list. This is because the Valuation Office Agency is responsible for determining whether premises should be added to the list and there is not enough evidence of fault by the Council.
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Leeds City Council (23 002 078)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Ms X complained the Council took too long to issue her son’s Education, Health and Care Plan and that communication from the Council was poor. We found fault because there was a significant delay issuing the plan which affected the education on offer to her son. Ms X suffered avoidable frustration and distress in getting the issues resolved and her son missed out on the education he should have received. The Council has agreed to apologise, make a payment to Ms X, issue reminders to relevant staff and consider reviewing some of its procedures.
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London Borough of Tower Hamlets (23 003 632)
Statement Upheld Other 12-Mar-2024
Summary: Mr X complained about the actions of the Council, NHS and schools involved with his disabled child, W. The Council was at fault for delay in responding to Mr X’s complaint. This caused him avoidable frustration. To remedy this, the Council will pay Mr X £250. The Council’s complaint response was suitably independent and thorough, so I have not investigated the substantive matters Mr X complained to the Ombudsman about.
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London Borough of Hillingdon (23 004 223)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Mrs X complained the Council failed to provide an education and specialist provision in line with her son, F’s Education, Health and Care (EHC) Plan since March 2023 when his named placement could no longer meet his needs. She said it also failed to issue F’s amended EHC Plan following an annual review. The Council was at fault. It agreed to apologise and make payments to recognise the impact on F’s education and the distress and uncertainty caused to Mrs X. It will also carry out service improvements.
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Royal Borough of Windsor and Maidenhead Council (23 004 272)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Mrs X complained on behalf of her son, Y, the Council failed to provide some provision set out in Y’s Education, Health and Care (EHC) Plan and failed to provide alternative education. The Council was at fault for not providing Y’s speech and language provision, not making a decision on a reassessment of Y’s needs and delay in making a decision to maintain Y’s EHC Plan following the annual review. The Council will apologise, pay Mrs X £1000 for the lost provision and uncertainty caused and put service improvements in place for the faults identified.
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Gloucestershire County Council (23 004 732)
Statement Upheld Assessment and care plan 12-Mar-2024
Summary: The Council has provided evidence that the delay in finding a suitable alternative placement for Mrs X after there was a serious safeguarding concern and the care provider said it could not meet her needs was not entirely in its control. It will however offer Mr X and Mrs X’s daughter a sum in acknowledgment of the distress they witnessed as a result of poor care. The Council could have then arranged a suitable placement for Mrs X within her personal budget but Mr X was unwilling to choose another home.
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Royal Borough of Windsor and Maidenhead Council (23 004 762)
Statement Upheld Assessment and care plan 12-Mar-2024
Summary: Ms B complained in her own right and on behalf of her late mother, Mrs C. She complained about the Council’s actions when her mother moved to a care home. She said the Council delayed in carrying out an assessment of her needs. That meant her mother did not receive the care she needed. She said the lack of appropriate care had a significant impact on her mother’s quality of life. It was also distressing for her and the rest of the family. She considered the Council did not respond appropriately to her complaints which added to her distress. There was fault by the Council which caused injustice to Ms B. The Council will apologise, make a payment and review its services.
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Statement Upheld Residential care 12-Mar-2024
Summary: Mrs X complains HC-One’s Priorslee House failed to provide her late father with the right support after he had a fall in February 2023, resulting in him sustaining an injury, spending time in hospital and moving to a nursing home, which otherwise could have been avoided. HC-One has made some changes following Mr Y’s fall and has apologised for any distress caused to him and his family. There is no need to ask HC-One to do more than it has already done.
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North Somerset Council (23 009 656)
Statement Not upheld Noise 12-Mar-2024
Summary: We did not find fault with the way the Council investigated the complainant’s (Mr X) concerns about the dog barking noise from his neighbours’ property.
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Welwyn Hatfield Borough Council (23 009 937)
Statement Closed after initial enquiries Council tax 12-Mar-2024
Summary: We will not investigate this complaint about Council tax billing because there is no evidence of fault by the Council causing significant injustice.