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Statement Upheld Special educational needs 28-Mar-2024
Summary: Miss X complained about the Council’s failure to issue her son’s Education, Health and Care Plan within statutory timescales. The Council was at fault because it took too long to issue the plan following an annual review. We have also found the Council at fault for not communicating with Miss X effectively. The Council has agreed to apologise to Miss X and make a payment of £850 to acknowledge the loss of provision and the distress it caused.
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London Borough of Hillingdon (23 009 405)
Statement Upheld Special educational needs 28-Mar-2024
Summary: X complained the Council failed to provide the OT provision specified in their child’s EHC plan or reimburse the transport costs for their child attending school between September 2022 and July 2023. X also complained the Council has failed to properly assess their child’s care needs or their own needs as a carer and has not provided adequate support. The Council’s failure to ensure Y received the full OT provision set out in their EHC Plan is fault. As is the Council’s delay and error in completing the annual review in 2023 and in issuing a final EHC Plan. This fault has caused X and Y an injustice.
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Oxfordshire County Council (23 009 808)
Statement Not upheld Special educational needs 28-Mar-2024
Summary: Miss X complained the Council failed to provide her son, Y, who has an Education, Health and Care Plan, with a suitable, full-time education for a whole academic year. The law does not allow the Ombudsman to investigate the matters Miss X complains of because they were subject to a tribunal appeal. Therefore, we have ended our investigation of this complaint.
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Rother District Council (23 012 321)
Statement Upheld Cemeteries and crematoria 28-Mar-2024
Summary: Miss C complained about the arrangements made for the burial of her mother at a Council run cemetery. We do not find fault with the location of the grave. However, there was fault by contractors on the day of the service and the Council was unclear about charges for a proposed disinterment. This has caused distress for Miss C. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy the injustice.
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London Borough of Newham (23 013 433)
Statement Not upheld Homelessness 28-Mar-2024
Summary: We have ended our investigation. The Council accepts it is at fault in that it housed households with dependent children or a pregnant woman in bed and breakfast accommodation longer than the six weeks allowed by law, causing them an injustice. It has already taken appropriate action to address the fault. There are no further recommendations the Ombudsman would make if we were to investigate this issue further.
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Buckinghamshire Council (23 014 404)
Statement Upheld Parking and other penalties 28-Mar-2024
Summary: Mr X complained about the Council’s decision not to grant him a vehicle access licence, meaning he has no vehicle access to his front driveway. The Council was not at fault for how it considered Mr X’s application but was at fault for not picking up that his driveway did not meet the minimum size the Council permitted for a parking space earlier. The Council was also at fault for the time it took to respond to Mr X’s communication about this. The Council has agreed to apologise and make a payment to recognise the frustration caused.
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London Borough of Ealing (23 014 480)
Statement Not upheld School transport 28-Mar-2024
Summary: Ms M complained about the Council’s decision not to provide home to school transport for her son, B. Ms M’s son has since moved to a new school and the Council now provides transport. Ms M does not wish to pursue her complaint, so I have ended my investigation.
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Maidstone Borough Council (23 014 653)
Statement Not upheld Homelessness 28-Mar-2024
Summary: Mr B says the Council failed to process his housing register and homeless applications. There is no fault in how the Council dealt with Mr B’s applications.
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Runnymede Borough Council (23 014 848)
Statement Upheld Homelessness 28-Mar-2024
Summary: Mr X complained about the way the Council handled his homelessness application and referral to another Council. There was some fault by the Council as it did not offer Mr X interim accommodation for one night, causing Mr X to pay for his own accommodation. The Council agreed to apologise to Mr X and make a payment for the distress caused.
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Buckinghamshire Council (23 014 927)
Statement Upheld Parking and other penalties 28-Mar-2024
Summary: Mr Z complained about the Council’s decision not to grant him a vehicle access licence, meaning he has no vehicle access to his front driveway. The Council was not at fault for how it considered Mr Z’s application for a vehicle access licence. The Council was at fault for the way it communicated with Mr Z and for not picking up that his driveway did not meet the minimum size the Council permitted for a parking space earlier. To remedy the injustice caused, the Council agreed to apologise and make a payment to Mr Z.