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Mid Sussex District Council (23 010 631)
Statement Not upheld Allocations 28-Mar-2024
Summary: Mr X complained about his housing allocations priority banding and priority date. We did not find fault in the Council’s consideration of Mr X’s housing priority. The Council considered Mr X’s evidence and made its decision about his priority banding and date in line with its allocations scheme.
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Newcastle upon Tyne City Council (23 010 636)
Statement Upheld Assessment and care plan 28-Mar-2024
Summary: Ms X complains Newcastle upon Tyne City Council (NUTCC) failed to provide enough support for her late mother after she went to live with Ms X in March 2020. She also complains North Tyneside Metropolitan Borough Council (NTMBC) failed to respond to her request for support in meeting her mother’s needs when her mother wanted to move back to her own home. NUTCC accepts it should have taken responsibility for meeting Mrs Y’s needs while she was staying with her daughter. NTMBC accepts it delayed in taking action in 2021 and for the confusion it caused and has apologised. NUTCC also delayed in making a referral for a moving and handling assessment in 2021. It should apologise and make a symbolic payment to Ms X for the distress it has caused.
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London Borough of Ealing (23 010 991)
Statement Upheld Domiciliary care 28-Mar-2024
Summary: Ms X complains the Council has overcharged her late father for the care he received between May and August 2022. On the balance of probabilities, the Council has overcharged Ms X’s father for his care. It needs to apologise and reduce to charges to one call a day. It also needs to improve its working practices to prevent similar problems from happening again.
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Shropshire Council (23 011 046)
Statement Not upheld Alternative provision 28-Mar-2024
Summary: Mr F complains his son, B, has been out of school for two and a half years and the Council has refused to make alternative arrangements for his education. I have discontinued my investigation as the Council has now begun legal proceedings against Mr F in respect of B’s non-attendance.
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Hampshire County Council (23 011 362)
Statement Closed after initial enquiries Alternative provision 28-Mar-2024
Summary: Miss X complained that the Council failed to issue an appropriate Education Health and Care Plan in time for her daughter’s transfer to post 16 college. Miss X had a right of appeal to the Special Educational Needs and Disability Tribunal, and this prevents us investigating the complaint. We have therefore closed the complaint.
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Derbyshire County Council (23 007 209)
Statement Upheld Special educational needs 28-Mar-2024
Summary: Mrs X complained the Council failed to secure the special educational needs provision in her child D’s Education, Health, and Care plan. The Council was at fault because it failed to ensure the plan was in place, which caused D to miss special educational needs provision. The Council’s fault also caused avoidable time and trouble for Mrs X in pursuing her complaint. The Council agreed to apologise and pay a financial remedy. It will also share a copy of our decision with, and issue reminders to, relevant staff.
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Gloucestershire County Council (23 007 215)
Statement Upheld Other 28-Mar-2024
Summary: Mrs B complained on behalf of her son, Mr C, about poor communications by the Council. These were when Mr C’s supported living placement ended and then around his personal budget on moving to another placement. We upheld the complaint, finding some fault by the Council in respect of its communications on both matters. This caused injustice to Mrs B and Mr C as distress, with unnecessary uncertainty and frustration. The Council offered to remedy this injustice in a way that we considered would provide for a fair outcome to the complaint, with details set out at the end of this statement.
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London Borough of Camden (23 007 708)
Statement Upheld Other 28-Mar-2024
Summary: Ms X complained the Council failed to promptly make decisions and communicate with her properly when she was homeless due to fleeing domestic abuse. Ms X also complained the Council failed to provide her with interim accommodation. The Council was at fault. These faults have caused Ms X distress, frustration and uncertainty regarding whether she could have accessed accommodation sooner than she did. The Council has agreed to apologise, pay Ms X £700 and carry out service improvements.
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North Tyneside Metropolitan Borough Council (23 008 046)
Statement Upheld Assessment and care plan 28-Mar-2024
Summary: Ms X complains Newcastle upon Tyne City Council (NUTCC) failed to provide enough support for her late mother after she went to live with Ms X in March 2020. She also complains North Tyneside Metropolitan Borough Council (NTMBC) failed to respond to her request for support in meeting her mother’s needs when her mother wanted to move back to her own home. NUTCC accepts it should have taken responsibility for meeting Mrs Y’s needs while she was staying with her daughter. NTMBC accepts it delayed in taking action in 2021 and for the confusion it caused and has apologised. NUTCC also delayed in making a referral for a moving and handling assessment in 2021. It should apologise and make a symbolic payment to Ms X for the distress it has caused.
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London Borough of Tower Hamlets (23 008 593)
Statement Upheld Assessment and care plan 28-Mar-2024
Summary: Mr X complains the Council unfairly reduced Mrs Y’s care hours, leaving her health and wellbeing at risk. The Ombudsman intends to find fault with the Council for failing to carry out a review of Mrs Y’s care and for how it communicated with Mr X about her care. The Ombudsman finds fault with the Council for failing to review Mrs Y’s care and tell Mr X of the change in care. The Ombudsman does not find fault with the Council for how it initially assessed Mrs Y’s care needs or arranged her care. The Council has agreed to apologise and pay a financial remedy for the distress caused.