Decision search
Your search has 47115 results
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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Suffolk County Council (23 005 778)
Report Upheld Special educational needs 04-Apr-2024
Summary: Miss X also complained the Council has refused to provide an Education Other Than At School (EOTAS) package for her daughter and is wrongly trying to force her into a school setting. Her daughter has been unable to access education in a school setting for several years and has not received a suitable education.
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City of Bradford Metropolitan District Council (23 017 052)
Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2024
Summary: We will not investigate this complaint about the standard of property works funded by the Council under two sets of DFGs in 2018 and 2021. This is because there is insufficient evidence of fault to warrant investigating the more recent works funded by the Council. We cannot achieve the outcome Mr X wants in respect of works completed in 2018 given the passage of time.
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Nottinghamshire County Council (23 017 196)
Statement Closed after initial enquiries Charging 26-Mar-2024
Summary: We will not investigate this complaint about adult social care charges. This is because it is a late complaint, with no good reason why the complainant could not raise it sooner.
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Stoke-on-Trent City Council (23 017 347)
Statement Closed after initial enquiries Licensing 26-Mar-2024
Summary: We will not investigate this complaint about MOT failures for a taxi. This is because there is insufficient evidence of fault by the Council and the complainant could have complained to the Driver and Vehicle Standards Agency.
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Suffolk County Council (23 017 366)
Statement Closed after initial enquiries Other 26-Mar-2024
Summary: We will not investigate this complaint about the Council’s child in need assessment. The complaint is late. In addition, there is not enough evidence of fault to justify our involvement.
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City of Doncaster Council (23 017 611)
Statement Closed after initial enquiries Child protection 26-Mar-2024
Summary: We will not investigate this complaint that the Council’s Local Authority Designated Officer did not respond to allegations made against Mrs X within a timely manner. This is because an investigation would not lead to a different outcome.
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London Borough of Hounslow (23 017 513)
Statement Closed after initial enquiries Highway repair and maintenance 26-Mar-2024
Summary: We will not investigate this complaint about the Council’s supervision of street works on a site near Mr X’s home. There is insufficient evidence of any personal injustice which would warrant an investigation.
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West Northamptonshire Council (23 017 684)
Statement Closed after initial enquiries Other 26-Mar-2024
Summary: We will not investigate this complaint about the Council’s delay in discharging planning conditions and progressing a section 106 agreement. Also, the complainant says the Council refused to meet him and discuss safety issues after a building fire. We cannot achieve the outcome the complainant is seeking. We cannot determine whether the Council is liable for the complainant’s financial losses, such matters are for insurers or the courts to consider.
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Swindon Borough Council (23 017 663)
Statement Upheld Refuse and recycling 26-Mar-2024
Summary: We will not investigate this complaint about missed bin collections. The Council has already taken appropriate action in response to the complaint.