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  • Wayside Care Ltd (22 012 009)

    Report Upheld Charging 18-Mar-2024

    Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.

  • Royal Borough of Kensington & Chelsea (23 002 077)

    Report Upheld Homelessness 15-Feb-2024

    Summary: Mr X complained that the Council delayed in dealing with his homelessness application and failed to offer interim accommodation when he was fleeing domestic abuse. Mr X says he has been street homeless and without safe accommodation for longer than necessary.

  • London Borough of Enfield (22 007 321)

    Statement Upheld Allocations 13-Feb-2024

    Summary: The Council failed to provide Mrs B with suitable accommodation when she was homeless. It also failed to review Mrs B’s housing priority when it introduced a new housing allocations scheme, which prevented Mrs B from being able to bid for social housing. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.

  • Birmingham City Council (23 015 239)

    Statement Closed after initial enquiries Special educational needs 13-Feb-2024

    Summary: We will not investigate Miss X’s complaint about the Council’s decision not to amend her son’s Education Health and Care Plan to name a different school or a type of school. That is because she had the right to appeal that decision to the SEND Tribunal.

  • Birmingham City Council (23 015 241)

    Statement Closed after initial enquiries Special educational needs 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s failure to arrange alternative provision or provide the support in an Education Health and Care Plan because there is no evidence of fault.

  • Cornwall Council (23 015 384)

    Statement Closed after initial enquiries Other 13-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint about his employer, a care provider. This is because an investigation by this office would not be able to add to the response the Council has already provided which explains this is an employment matter between Mr X and his employer and not for the Council.

  • City of Bradford Metropolitan District Council (23 015 391)

    Statement Closed after initial enquiries Planning applications 13-Feb-2024

    Summary: We will not investigate this complaint about planning enforcement because the matter has been appealed to a Planning Inspector (and other matters could have been appealed). Part of the complaint is also out of time.

  • Waverley Borough Council (23 015 401)

    Statement Closed after initial enquiries Homelessness 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s consideration of a homeless application. There is insufficient evidence of fault which would warrant an investigation.

  • South Holland District Council (23 015 432)

    Statement Closed after initial enquiries Planning advice 13-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s pre-application planning advice. This is because Mr X applied for planning permission against the Council’s recommendation and did not seek any further advice after correcting an error regarding the location of the proposal. The Council also made clear its advice was informal and non-binding and it was Mr X’s choice to incur costs to pursue a formal application. We could not therefore say the injustice he claims is the result of any fault by the Council.

  • Staffordshire County Council (23 015 453)

    Statement Closed after initial enquiries Special educational needs 13-Feb-2024

    Summary: We will not investigate this complaint that the Council has failed to identify an appropriate school for the complainant’s son. This is because he has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for him to do so.

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