Decision search
Your search has 47115 results
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London Borough of Merton (23 006 102)
Statement Upheld Parking and other penalties 25-Mar-2024
Summary: Ms X complained about how the Council dealt with two road traffic offences recorded against her and the enforcement action it took to recover the charges. There was fault by the Council for its poor record keeping and for providing Ms X with confusing information about the road traffic offences. This caused Ms X injustice. The Council has agreed to take action to remedy the injustice caused.
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London Borough of Waltham Forest (23 007 950)
Statement Upheld Assessment and care plan 25-Mar-2024
Summary: The Council acknowledges there were errors in the way it issued an incorrect invoice to Mr X, causing Mr X and his elderly mother distress. Mr X did not suffer any financial loss as a result. The Council has apologised for its actions and will now also offer an amount of £300 to Mr X for the distress caused.
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London Borough of Hackney (23 010 570)
Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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London Borough of Haringey (23 011 247)
Statement Closed after initial enquiries Allocations 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. This is because there is not enough evidence of fault.
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Derbyshire County Council (23 013 500)
Statement Upheld Special educational needs 25-Mar-2024
Summary: Ms X complained the Council delayed assessing her child Z for an Education, Health and Care (EHC) Plan. The Council was at fault which caused Ms X and Z frustration and distress and meant Z missed out on half a term of special education provision. The Council should apologise and pay Ms X a total of £1100.
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London Borough of Croydon (23 008 097)
Statement Upheld Transition from childrens services 25-Mar-2024
Summary: Mrs Y complained about the way the Council dealt with Mr X’s social care support and its response to her complaint. We have found fault by the Council in failing to review Mr X’s need for support managing his finances, and failing to consider part of Mrs Y’s complaint, but this did not cause any personal injustice. We have not found fault on the other parts of Mrs Y’s complaint.
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Durham County Council (23 009 813)
Statement Closed after initial enquiries Other 25-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision to issue the complainant with a Community Protection Warning. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (22 015 748)
Statement Upheld Domiciliary care 25-Mar-2024
Summary: Mr X complained the Council withdrew his care package and did not reinstate it until a solicitor intervened. The Council was not at fault for withdrawing the care package but was at fault for delay and not being proactive to resolve the situation. It should apologise, make a payment to remedy the injustice to Mr X who had to arrange and pay for his own care, and ensure staff learn lessons from what happened.
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Brentwood Borough Council (22 016 011)
Statement Upheld Homelessness 25-Mar-2024
Summary: The Council’s failure to make inquiries and decide what, if any, homelessness duty it owed Ms B in June 2022 and January 2023 was fault. The Council was also at fault for delay accepting a duty to Ms B in February 2023 and failing to tell her about her right to ask for a review of its decisions that she didn’t qualify to join the housing register. The Council has agreed to apologise, make a payment to Ms B, and act to improve its services.
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Plymouth City Council (22 016 131)
Statement Closed after initial enquiries Other 25-Mar-2024
Summary: We will not investigate this complaint the Council used inaccurate information in a children social care assessment. The complaint is late and there are no good reasons to investigate now.