Decision search
Your search has 51938 results
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Nottinghamshire County Council (25 000 328)
Statement Closed after initial enquiries Highway repair and maintenance 24-Apr-2025
Summary: We will not investigate Mrs B’s complaint that the Council has refused to pay her compensation for injuries she suffered. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Durham County Council (25 000 516)
Statement Upheld Leisure and culture 24-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.
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Transport for London (25 000 835)
Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.
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Rother District Council (23 007 587)
Statement Upheld Enforcement 23-Apr-2025
Summary: Ms X complained about how the Council handled her concerns about breaches of planning and environmental control, and anti-social behaviour by her neighbour since 2021. We found fault by the Council for causing unnecessary delays in the planning enforcement process from Summer 2024. It was not at fault for the delays prior to this, or the other matters complained about as it reached decisions it was entitled to make. The Council should apologise and make payment to Ms X to acknowledge the distress and uncertainty its delays are causing her.
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Stoke-on-Trent City Council (24 001 148)
Statement Upheld Child protection 23-Apr-2025
Summary: Mr X complained that the Council did not deal with child protection issues properly. The Council did not properly assess Mr X’s circumstances and delayed making a reassessment. Mr X suffered avoidable distress. The Council should pay Mr X £4,724.
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London Borough of Redbridge (24 004 652)
Statement Upheld Special educational needs 23-Apr-2025
Summary: Ms X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing Y with some provision and has still not secured and delivered other provision as outlined in the EHC Plan. The Council also poorly communicated with Ms X when she complained. The Council has agreed it will make Ms X a symbolic payment to recognise the provision Y has not received and for the distress and frustration it caused to Ms X. The Council will also apologise to Ms X. The Council will provide us with an action plan which explains how it will improve its service to prevent a recurrence of fault. It will also remind staff of the response timescales within its complaints procedure.
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Norfolk County Council (24 007 458)
Statement Upheld Alternative provision 23-Apr-2025
Summary: We found fault on Mr Y’s complaint about the Council failing to provide his son, Z, with suitable alternative education since he stopped attending school. It delayed issuing an Education, Health and Care plan. It failed to show it assessed Z’s needs when he stopped going to school or considered whether he was receiving a suitable education which was reasonably available and accessible. It also failed to show a record of its decision. These caused distress as Z lost education, had the uncertainty about whether it properly considered his situation, and caused frustration and stress. The Council agreed to send an apology, pay for missed education, pay for the distress caused by the delay and other fault, and actions it has now taken.
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London Borough of Bromley (24 008 041)
Statement Upheld Allocations 23-Apr-2025
Summary: Miss D complained there was an error on her housing bidding account which meant she was removed from the housing register and had to make a new application. Miss D says this has significantly impacted her mental health and ability to work. Miss D also says it has affected the mental health of her children. We find the Council at fault for failing to inform Miss D it had closed her bidding account. This caused Miss D frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to Miss D to remedy the injustice caused by the faults identified.
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London Borough of Bromley (24 009 296)
Statement Closed after initial enquiries Antisocial behaviour 23-Apr-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to investigate anti-social behaviour from her neighbours. This is because there is insufficient evidence of fault to warrant our involvement.
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Brighton & Hove City Council (24 010 647)
Statement Upheld Homelessness 23-Apr-2025
Summary: Mr X complained about the Council’s handling of his homeless application. We found the Council at fault in that it delayed in making a main housing duty decision and a decision about the suitability of Mr X’s temporary accommodation. These faults caused Mr X distress and the injustice of being unsuitably housed for a year longer than he should have been. The Council has agreed to remedy the injustice by apologising and making Mr X a symbolic payment.