Decision search
Your search has 54734 results
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Royal Borough of Kensington & Chelsea (24 008 693)
Statement Upheld Homelessness 20-Mar-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found fault by the Council causing Mr X distress, uncertainty and frustration. The Council agreed to apologise to Mr X, make him a payment in recognition of the injustice caused to him and decide his homelessness and housing register applications.
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London Borough of Croydon (24 009 949)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: We have upheld this complaint about the Council delaying an annual carer’s assessment in 2023 without needing to investigate. The Council has agreed to make a payment equivalent to the grant it would likely have made in 2023 and to apologise. This is a suitable remedy for the effect of its delay.
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London Borough of Haringey (24 006 609)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: Miss X complained the Council reduced Mr Y’s package of care without properly considering his needs. She said the Council delayed providing adequate care meaning Mr Y’s mother, Ms Z, had to delay surgery causing her pain and distress. Miss X said the Council’s reduced package of care would not meet Mr Y’s needs and place him at risk. There was fault in the way the Council delayed making decisions and did not follow the complaint process. This fault frustrated Ms Z and Miss X was put to time and trouble to complain. The Council will apologise, make a financial payment and remind staff of the importance of effective complaint handling.
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London Borough of Lambeth (24 006 712)
Statement Upheld Refuse and recycling 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s waste collection services. The Council has upheld the complaint and confirmed it is taking action to address the fault identified. Further investigation by the Ombudsman would not lead to a different outcome.
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Suffolk County Council (24 006 955)
Statement Not upheld Special educational needs 20-Mar-2025
Summary: Ms A complained that the Council did not do enough to ensure her child had appropriate alternative education when he was unable to attend school. We found the Council is not at fault.
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Slough Borough Council (24 007 407)
Statement Upheld Homelessness 20-Mar-2025
Summary: Ms X says the Council did not deal with her housing properly. The Council did not inform Ms X of her rent properly or complete affordability assessments. Ms X suffered accrued rent arrears, financial loss and avoidable distress. The Council should pay Ms X £300 for avoidable distress, repay her £2760 payments, reduce her rent account balance to zero and provide guidance to staff.
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Devon County Council (24 011 376)
Statement Upheld Transport 20-Mar-2025
Summary: Mr X complained he was denied an in-person assessment of his mobility because the assessment centre was too far to travel. The Council has agreed to offer Mr X an assessment at an assessment centre closer to his home. On this basis, the investigation is discontinued.
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London Borough of Harrow (24 011 538)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about road damage outside his property. This is because it is reasonable for Mr X to go to court.
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East Hertfordshire District Council (24 011 799)
Statement Not upheld Enforcement 20-Mar-2025
Summary: Mr X complained about the Council’s enforcement action against a neighbouring development and its consideration of a variation to the approved plans in response to planning breaches. The Council was not at fault. It investigated the planning breach and properly considered a new planning application to address the issues.
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Statement Not upheld Refuse and recycling 20-Mar-2025
Summary: Ms X complained the Council provided her with a sack for her waste collection rather than a wheelie bin which she finds inconvenient to use. We have found no evidence of fault in the way the Council considered these matters.