Decision search
Your search has 54734 results
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Bristol City Council (24 012 966)
Statement Upheld Disabled facilities grants 21-Mar-2025
Summary: Ms C complained the Council failed to provide residential services to her mother, Mrs D, while it carried out adaptations to her bathroom. The Council was at fault for failing to properly consider a change in Mrs D’s needs. This resulted in Mrs D privately paying for nursing care. To remedy the complaint the Council has agreed to apologise to Mrs D and Ms C, repay nursing care fees, and make service improvements.
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Suffolk County Council (24 014 096)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to get suitable advice from the relevant professionals for her child’s Education, Health and Care Plan reassessment. Mrs X complained the Council refused to cover the cost she incurred getting relevant advice. We found fault with the Council failing to get Educational Psychologist input for Mrs X’s child’s Education, Health and Care Plan reassessment. The Council instead relied on the professional advice sourced by Mrs X but refused to reimburse this. The Council agreed to apologise to Mrs X for failing to get the relevant input, rebate the cost of the Clinical Psychologist advice she got and pay her £100 for the inconvenience and frustration caused.
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London Borough of Hounslow (24 014 599)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a parking permit. We would not be able to achieve a worthwhile outcome by investigating this complaint.
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South Cambridgeshire District Council (24 016 147)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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London Borough of Southwark (24 016 205)
Statement Upheld Allocations 21-Mar-2025
Summary: We have decided not to investigate this complaint about the Council providing incorrect advice to Miss X and delays in assessing her housing register application. The Council has upheld the complaint and has agreed to remedy Miss X’s injustice by way of an apology and payment of £150. Further investigation by us would not be proportionate.
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Hertfordshire County Council (24 017 583)
Statement Closed after initial enquiries Charging 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council giving him misleading information regarding reablement care which led him to believe he was entitled to free reablement care. This is because the accepted fault has not caused a significant enough injustice to warrant an investigation. In addition, an investigation would not lead to any worthwhile outcomes.
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Tameside Metropolitan Borough Council (24 017 681)
Statement Closed after initial enquiries Council tax 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. He says the Council has not provided adequate council tax support and failed to appropriately apply a student discount. This is because some of his complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, it is reasonable for Mr X to use his right of appeal and there is insufficient of fault.
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Barnsley Metropolitan Borough Council (24 017 726)
Statement Closed after initial enquiries Child protection 21-Mar-2025
Summary: We will not investigate this complaint about how the Council’s children’s services dealt with child protection matters. This is because we could not add to the investigation carried out by the Council.
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Cambridgeshire County Council (24 017 825)
Statement Closed after initial enquiries School transport 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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North Devon District Council (24 017 971)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about restrictions placed on a disabled facilities grant by his landlord. This is because the Council is not responsible for the landlord’s decision and we cannot investigate the actions of the landlord. We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application as his complaint is late and it would have been reasonable for him to complain to us about the matter sooner.