Decision search
Your search has 54734 results
-
London Borough of Islington (24 009 597)
Statement Closed after initial enquiries Safeguarding 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a coroner’s prevention of future deaths report. Although the complainant disagrees with the Council’s response, there is no fault in process. It is for the coroner to decide if any further action is necessary following the Council’s response. There is no worthwhile outcome to achieve from an Ombudsman investigation.
-
Hertfordshire County Council (24 010 715)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Miss X complained about the Council’s actions in relation to her child’s, Y, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing educational provision for Y. As a result, Y missed educational provision for two terms. It also caused Miss X distress. The Council has apologised to Miss X and offered her a remedial payment which was appropriate. The Council has agreed to offer Miss X a further payment to acknowledge the distress caused.
-
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within legal timescales and is still ongoing. She also said it failed to provide an education for her child for a long period. This has caused significant frustration, distress and uncertainty, and affected her child’s wellbeing and educational attainment. We found the Council at fault. The Council has agreed to apologise and make symbolic payments to remedy the injustice.
-
London Borough of Brent (24 007 246)
Statement Upheld Council tax 21-Mar-2025
Summary: Ms D complained the Council made an incorrect credit to her council tax account. Nearly two years later it started sending her threatening letters, but did not provide an explanation why she owed the money. We uphold the complaint. The Council has made an offer for the distress caused to Ms D which is appropriate. It has also agreed to apologise and to our recommendations about improvements to the service it provides.
-
London Borough of Bromley (24 007 666)
Statement Upheld Homelessness 21-Mar-2025
Summary: Mr X complained the Council provided him and his family with temporary accommodation which was unsuitable. We found fault by the Council. This caused Mr X and his family a significant injustice because they were in unsuitable accommodation for 12 months. The Council agreed to apologise to Mr X and his family, make a payment in recognition of the injustice caused and clear the rent arrears it says they owe for the temporary accommodation.
-
London Borough of Redbridge (24 010 726)
Statement Closed after initial enquiries Allocations 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council placing her in unsuitable accommodation and its delay in changing her banding priority for housing. This is because the complaint is late.
-
Statement Upheld Homelessness 21-Mar-2025
Summary: Ms X complained about the Council’s advice when she was given an eviction notice by her landlord. We found the Council at fault. The Council has offered to cover Ms X's court costs and make a payment in recognition of her time and trouble in making a complaint. The Council has agreed to make a further payment in recognition of the distress caused by its fault. The Council has also agreed to carry out service improvements to avoid a repeat of the fault identified.
-
Leeds City Council (24 011 265)
Statement Closed after initial enquiries Rights of way 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to ensure the complainant’s right of access across her neighbour’s property is always clear. We cannot consider complaints about the Council’s management of its social housing. And we cannot achieve the outcome the complainant is seeking.
-
Warrington Council (24 011 311)
Statement Closed after initial enquiries Antisocial behaviour 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council’s dealt with reports of antisocial behaviour. This is because the complaint does not meet the tests in our Assessment code on how we decide which complaints to investigate.
-
Wealden District Council (24 012 354)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint that a member of the Council’s planning department failed to disclose an interest they have in planning applications in the area where the complainant lives. This is because the complainant has not suffered significant injustice. We cannot investigate decisions made by the Planning Inspector.