Decision search
Your search has 54734 results
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Hartlepool Borough Council (24 019 957)
Statement Closed after initial enquiries Child protection 24-Mar-2025
Summary: We will not investigate this late complaint about the Council’s actions when Mr X raised child protection concerns. There is not a good reason for the delay in Mr X escalating the matter to the Ombudsman and Mr X raised the matters in court. We also could not achieve the outcome he seeks.
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Statement Closed after initial enquiries Child protection 24-Mar-2025
Summary: We cannot investigate Mrs X’s complaint about her children being removed from her care and about contact with her children because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered and decided in court.
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Newcastle upon Tyne City Council (24 020 472)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.
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Coventry City Council (24 020 480)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the matter has been considered in court.
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London Borough of Redbridge (24 020 524)
Statement Closed after initial enquiries Traffic management 24-Mar-2025
Summary: We will not investigate this complaint about box junctions because there is insufficient evidence of fault by the Council.
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London Borough of Newham (24 020 567)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because Ms X has applied to the court to challenge the Council’s actions and we cannot recommend the Council reimburses her costs.
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London Borough of Newham (24 020 579)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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Staffordshire County Council (23 016 017)
Statement Upheld Special educational needs 24-Mar-2025
Summary: Mrs X complains the Council failed to ensure her child P received the special educational needs provision and social care support in their Education, Health, and Care Plan. There was fault by the Council which caused P to miss provision. This also caused distress to P and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure P’s provision is in place, and pay a financial remedy. It will also review its processes for checking Education, Health, and Care Plan provision is in place.
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London Borough of Bromley (24 004 058)
Statement Upheld Licensing 24-Mar-2025
Summary: Mrs J complained the Council has not taken effective action to ensure her landlord addresses disrepair in her home. The Council was at fault, because it cannot show it has made robust, evidence-based decisions, and has not escalated its action in response to the landlord’s failure to comply. The Council has agreed to formally apologise to Mrs J and offer her a financial remedy, as well as issuing guidance to relevant staff on the importance of keeping detailed records.
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Buckinghamshire Council (24 008 183)
Statement Upheld Alternative provision 24-Mar-2025
Summary: Ms X complained the Council had not completed an Education, Health and Care Needs Assessment for her daughter and not provided an Education, Health and Care Plan. The Council delayed completing both. This has caused Ms X distress and her daughter to miss out on education. I have recommended a financial remedy.