Decision search
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Statement Closed after initial enquiries Child protection 20-Jan-2026
Summary: We will not investigate Mrs X’s complaint about children services’ actions. The Information Commissioner’s Office and Social Work England are better placed.
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Nottinghamshire County Council (25 011 835)
Statement Closed after initial enquiries Safeguarding 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding investigation. This is because any injustice is not significant enough to warrant our involvement.
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London Borough of Bexley (25 011 861)
Statement Closed after initial enquiries Special educational needs 20-Jan-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education, Health and Care process regarding her child, Y, because the claimed injustice is not significant enough to warrant an investigation. We will not investigate Miss X’s view that the Council failed to arrange alternative provision for Y because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our assessment code are not met.
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Birmingham City Council (25 012 099)
Statement Closed after initial enquiries Child protection 20-Jan-2026
Summary: We cannot investigate Ms X’s complaint about children services’ actions as a Court is considering or has decided the children's care arrangements.
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Cumberland Council (25 012 329)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate this complaint about the Council moving to fortnightly refuse and recycling collections. Further investigation will not lead to a different outcome. Also we do not consider that two missed collections caused Mr X a significant personal injustice which warrants our involvement.
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Hampshire County Council (25 012 529)
Statement Closed after initial enquiries Child protection 20-Jan-2026
Summary: We cannot investigate most of Mrs X’s complaint about the Council’s refusal to intervene in a disagreement about childcare arrangements. Mrs X applied to a court to consider the issue, and the law says we cannot investigate matters which have been considered by a court. We will not investigate Mrs X’s concerns about how the Council responded to her safeguarding concerns because this is likely to form part of the court proceedings.
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South Norfolk District Council (25 012 545)
Statement Closed after initial enquiries Building control 20-Jan-2026
Summary: We will not investigate this complaint about the Council approving building works which the complainant says are defective. It is reasonable to expect the complainant to have complained to us again sooner, and it is unlikely an investigation would achieve a worthwhile outcome for them.
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Wiltshire Council (25 012 571)
Statement Closed after initial enquiries Disabled facilities grants 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about bathroom works, funded by a disabled facilities grant. The complaint is late and there are no good reasons to investigate now. Further, there is insufficient evidence of fault to justify our involvement.
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Hertfordshire County Council (25 012 608)
Statement Closed after initial enquiries Safeguarding 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s concerns. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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London Borough of Camden (25 012 659)
Statement Closed after initial enquiries Allocations 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision on Miss X’s housing register points. This is because there is not enough evidence of fault.