Decision search
Your search has 54734 results
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West Northamptonshire Council (24 007 198)
Statement Not upheld Homelessness 27-Mar-2025
Summary: Mr X complained the Council failed to provide interim accommodation from June to September 2024. We find no fault. The Council considered the evidence provided and used its professional judgement and decided it did not have reason to believe Mr X was in priority need and so did not offer interim accommodation.
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Rotherham Metropolitan Borough Council (24 007 700)
Statement Closed after initial enquiries Planning applications 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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London Borough of Bromley (24 008 037)
Statement Not upheld Other 27-Mar-2025
Summary: We found fault by NRS Healthcare as it failed to deliver the equipment Ms D required in a timely manner. This caused Ms D and her husband, Mr D, significant frustration and distress. NRS Healthcare will apologise and pay a financial remedy in recognition of this. We are satisfied the provider, along with London Borough of Bromley and NHS South East London Integrated Care Board, have now taken appropriate action to improve the service.
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Surrey County Council (24 008 928)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Ms X complained the Council failed to secure provision in Section F of her child’s Education, Health and Care (EHC) Plan. While a few visits were missed, we have not identified a significant injustice linked to fault by the Council. The Council has agreed to apologise for the service failure of three missed visits.
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Devon County Council (24 011 961)
Statement Closed after initial enquiries Child protection 27-Mar-2025
Summary: We will not investigate Mrs X’s complaint about a social worker’s actions in relation to family court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being, or have been, considered in court. We have no discretion to do so. The data matters Mrs X raises are best considered by the Information Commissioner’s Office.
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West Sussex County Council (24 012 207)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Miss X complained about the Council’s actions in relation to her child, Y’s Education, Health and Care (EHC) Plan. The Council was at fault. It delayed issuing a draft amended and final amended EHC Plan following an annual review meeting. As a result, Y missed out on some specialist educational provision. It also caused Miss X frustration and uncertainty. The Council has already apologised to Miss X. The Council will also pay Miss X a symbolic payment of £250 to recognise the injustice caused.
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London Borough of Bromley (24 012 264)
Statement Upheld Special educational needs 27-Mar-2025
Summary: Mrs X complained the Council failed to complete annual reviews and amend her child Y’s Education, Health and Care (EHC) Plan. She also complained it failed to deliver hydrotherapy provision. The Council was at fault. It failed to amend Y’s EHC Plan after an annual review in early 2024 which mean Y has an outdated Plan. The Council agreed to make a payment to acknowledge the distress caused to Mrs X and the delayed appeal rights and amend Y’s Plan without further delay. The hydrotherapy provision is provided by the Local Integrated Care Board and therefore falls outside of our jurisdiction.
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Royal Borough of Kingston upon Thames (24 012 361)
Statement Upheld Enforcement 27-Mar-2025
Summary: Mr D complained the Council delayed progressing his report of a planning control breach. Based on current evidence I have found fault by the Council because it has failed to progress the case for over 12 months, this has left Mr D unsure about how his case has been handled or whether any action will be taken by the Council. The Council will now review Mr D’s case.
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North Tyneside Metropolitan Borough Council (24 012 455)
Statement Upheld Council tax 27-Mar-2025
Summary: Mr X complained the Council did not tell the courts and enforcement agents, also known as bailiffs, of his agreed reasonable adjustments when it took action against him regarding council tax. I do not find the Council’s actions caused Mr X significant injustice. However, I find the Council at fault for not telling the enforcement agents of the reasonable adjustments and recommend service improvements to prevent possible future injustice.
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Burnley Borough Council (24 013 976)
Statement Closed after initial enquiries Private housing 27-Mar-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her reports of disrepair in her private rented accommodation. This is because there is not enough evidence of fault to justify investigating.