Decision search
Your search has 54734 results
-
Essex County Council (24 018 087)
Statement Closed after initial enquiries School transport 31-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.
-
Calderdale Metropolitan Borough Council (23 018 055)
Statement Upheld Enforcement 30-Mar-2025
Summary: Mr J complained that the Council failed to take action regarding a breach in planning conditions. Mr J says this caused stress and led to damage to his home. There were significant delays by the Council causing Mr J anxiety and uncertainty. The Council agreed to remedy this by updating Mr J and making a symbolic payment for the injustice caused.
-
Heathfield Care Homes Limited (23 020 500)
Statement Upheld Residential care 30-Mar-2025
Summary: Mrs B complains about the care home’s delay in calling an ambulance for her mother and says her mother suffered dehydration and pressure sores because of the care home’s failures in care. We have not found fault in the way the care home decided to call an ambulance or its provision of liquids when Mrs B’s mother was taken to the hospital. However, there was fault in the way the care home assessed the risk of pressure sores and its care planning in this respect. The Home has agreed to apologise and carry out a service improvement.
-
Slough Borough Council (24 002 891)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Ms X complained about delays and faults by the Council in its administration and review of her son’s Education, Health and Care Plan. We found the Council was at fault for delay in updating the plan; in carrying out an assessment and in reimbursing her for the cost of an occupational therapy assessment. These faults caused significant distress to Ms X and her son. The Council has accepted these findings. At the end of this statement, we set out action it has agreed to take to remedy this injustice and improve its service.
-
Statement Not upheld Antisocial behaviour 30-Mar-2025
Summary: Mr X complained the Council did not act on his reports of anti-social behaviour, noise nuisance and bonfire nuisance from his neighbour. We did not find evidence of fault by the Council.
-
Statement Upheld Special educational needs 30-Mar-2025
Summary: Miss X complained that the Council had delayed a review of her son’s (Y) Education Health and Care Plan in the year when Y was moving to his post-16 education. We found fault with the Council which caused injustice to Y and Miss X. The Council has agreed to apologise and make symbolic payments to Y and Miss X to recognise their distress.
-
Hampshire County Council (24 004 323)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr X complained that the Council delayed in completing his son’s Education, Health and Care Plan after an annual review and failed to carry out a reassessment or communicate with him. As a result, his son did not receive the required assistance to make a successful transition from education to a work-based placement or apprenticeship. We find fault causing a lost opportunity to ensure a better transition for Y and avoidable distress. The Council has agreed to make a payment for this and to remind staff of the importance of completing annual reviews on time and how to deal with requests for reassessments.
-
London Borough of Hounslow (24 008 966)
Statement Upheld Allocations 30-Mar-2025
Summary: Miss X complained about how the Council considered her housing application. The Council was at fault for significant delay in deciding on Miss X’s application, failing to tell Miss X of her right to ask the Council to review its decision and for failing to act on one of her review requests. This caused Miss X avoidable frustration. To remedy her injustice, the Council will apologise, invite Miss X to make a new housing application and pay her £300. The Council will also issue a staff reminder.
-
London Borough of Lambeth (24 009 478)
Statement Upheld Looked after children 30-Mar-2025
Summary: Ms X complained the Council delayed investigating her complaint via the statutory children’s complaint procedure and failed to carry out recommendations it agreed to as part of the process. Ms X says the Council’s actions caused her avoidable stress and frustration. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Ms X and to carry out the actions it agreed to as part of the statutory complaints process.
-
Statement Upheld Special educational needs 30-Mar-2025
Summary: We upheld a complaint from Mrs E, finding the Council failed to adequately consider her child’s access to education during the 2023-24 academic year. We also found fault in it delaying issuing an Education, Health and Care Plan following a review. We considered the injustice caused by these faults included a loss of provision for the child and distress caused to Mrs E. The Council accepted these findings. It has agreed to apologise to Mrs E and make a symbolic payment to her.