Decision search
Your search has 55414 results
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London Borough of Bromley (25 012 113)
Statement Closed after initial enquiries Child protection 21-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s children’s services involvement in her children being removed from her care. This is because it concerns matters that have either been considered in court or could reasonably be raised during court proceedings.
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London Borough of Hillingdon (25 012 146)
Statement Closed after initial enquiries Refuse and recycling 21-Jan-2026
Summary: We will not investigate this complaint about missed garden waste collections. The injustice caused to the complainant is not significant enough to justify our continued involvement in the matter, and the Council has already taken satisfactory action in response to the complaint.
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London Borough of Enfield (25 012 153)
Statement Closed after initial enquiries Homelessness 21-Jan-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a homelessness application in 2014-15. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Statement Upheld Alternative provision 21-Jan-2026
Summary: We upheld Mrs X’s complaint about the Council’s failure to organise alternative education for her child, Y, when their school closed because the Council upheld the complaint, offered Mrs X a symbolic payment of £3,040, apologised, and explained service improvements it made. This is in line with the Ombudsman’s Guidance on Remedies and therefore we decided not to investigate.
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West Sussex County Council (25 019 481)
Statement Closed after initial enquiries Child protection 21-Jan-2026
Summary: We will not investigate Mrs X’s concerns about the Council’s response to her report of a safeguarding matter concerning a child. This is because there is insufficient evidence of fault in the Council’s response.
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London Borough of Camden (25 022 199)
Statement Closed after initial enquiries Other 21-Jan-2026
Summary: We cannot investigate this complaint about damage caused to Mr X’s property from the adjoining council owned property as it is not within our legal remit.
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Birmingham City Council (24 015 567)
Statement Closed after initial enquiries Street furniture and lighting 20-Jan-2026
Summary: We will not investigate this complaint about the Council refusing to install bollards outside the complainant’s property. There is insufficient evidence of fault in the way the Council reached its decision.
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London Borough of Newham (24 016 375)
Statement Closed after initial enquiries Commercial and contracts 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his communications. Mr X can take court action to evict the tenant and make an order about any outstanding rent, and it is reasonable for him to take that action.
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Surrey Heath Borough Council (24 017 624)
Statement Closed after initial enquiries Planning advice 20-Jan-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s pre-planning application advice. We have not seen enough evidence of fault in the Council’s actions.
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London Borough of Brent (24 018 661)
Statement Upheld Homelessness 20-Jan-2026
Summary: Miss X complained the Council failed to provide her and her child suitable accommodation. She says it ignored her suitability request and failed to communicate to her effectively. We found the Council at fault which caused Miss X injustice. The Council should make service improvements, make payments and apologise to Miss X.