Decision search
Your search has 54734 results
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London Borough of Lewisham (24 013 580)
Statement Not upheld Transport 03-Apr-2025
Summary: Mrs Y complains on behalf of her husband, Mr Y, that he has not been awarded a blue badge. Mrs Y says the Council failed to fully consider the evidence before making its decision. Mrs Y says this has caused stress and frustration and has isolated and affected Mr Y physically and mentally. We have found no fault in the actions of the Council.
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Tonbridge and Malling Borough Council (24 013 728)
Statement Upheld Council tax 03-Apr-2025
Summary: Mr B complained that the Council had not provided him with a right of appeal against a decision to refuse discretionary relief on his council tax. We found fault in the Council’s actions. The Council has agreed to reissue the decision with the correct appeal rights, apologise to Mr B, pay him £100 and improve its procedures for the future.
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London Borough of Brent (24 002 828)
Statement Upheld Homelessness 03-Apr-2025
Summary: Ms X has complained about the Council’s handling of her homelessness application and issues of disrepair in her property. Ms X also says the Council failed to act when she received a Section 21 notice meaning she returned home to find she and her children could not access their property or belongings. We have found fault in the actions of the Council for delay in handling Ms X’s homelessness application and failing to act after she received a Section 21 notice. The Council has agreed to issue an apology to Ms X, pay her a financial payment and complete service improvements.
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Walsall Metropolitan Borough Council (24 005 662)
Statement Upheld Special educational needs 03-Apr-2025
Summary: Mrs X complained the Council did not properly complete the 2022 annual review of her daughter, Y’s Education, Health and Care Plan, named an inappropriate placement and delayed issuing an amended plan after the 2023 annual review. She also complained about the Council’s complaint handling. Mrs X said this caused unnecessary distress and uncertainty. There was fault in the way the Council did not issue a decision after the 2023 annual review, delayed issuing an amended plan and delayed completing its complaint process. This frustrated Mrs X’s right of appeal to the Tribunal and she was put to time and trouble to complain. The Council should apologise, make a financial payment and issue guidance to its staff.
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Essex County Council (24 005 941)
Statement Not upheld Transport 03-Apr-2025
Summary: Mr X complained about the way the Council handled his application for a Blue Badge that delayed him receiving the Badge. We found that whilst it took many months to process Mr X’s application, this was not because of fault by the Council.
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Kirklees Metropolitan Borough Council (24 014 401)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding concern in a matter involving Miss X. There is not enough evidence of fault in the Council’s actions to warrant investigation by us.
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Statement Closed after initial enquiries Enforcement 03-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s decision to serve a planning enforcement notice. This is because Miss X appealed to the Planning Inspectorate.
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London Borough of Croydon (24 015 863)
Statement Closed after initial enquiries Transition from childrens services 03-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s transition from children’s to adult services. This is because the complaint is late and there is no good reason for us to investigate now.
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Solihull Metropolitan Borough Council (24 016 877)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because we could not achieve any worthwhile outcome for Mr X.
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Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council taking over funding for her late father’s care fees without telling her. This is because the claimed fault has not caused any significant injustice.