Decision search
Your search has 54734 results
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Derbyshire County Council (24 014 059)
Statement Closed after initial enquiries Special educational needs 06-Apr-2025
Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
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NHS Derby & Derbyshire ICB (24 014 059a)
Statement Closed after initial enquiries Education, health and care plans 06-Apr-2025
Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
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Hertfordshire County Council (24 001 477)
Statement Upheld Special educational needs 06-Apr-2025
Summary: Miss X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a significant delay while amending
Miss X’s daughter’s support. This likely caused Miss X distress. We cannot comment on other matters because they are linked to something which could have been appealed to the SEND Tribunal. -
London Borough of Brent (24 004 608)
Statement Upheld Homelessness 06-Apr-2025
Summary: Mrs X complained about the Council’s handling of her homelessness case. There was fault in the way the Council did not move Mrs X and her family when it decided her temporary accommodation was not suitable, told Mrs X to wait for a bailiff to evict her, delayed accepting the relief duty and incorrectly applied its policy in backdating an application. This frustrated Mrs X. She lived in unsuitable accommodation and incurred additional travel expenses. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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Surrey County Council (24 007 581)
Statement Upheld Special educational needs 06-Apr-2025
Summary: Mr X complained the Council failed to secure the provision set out in Y’s Education, Health and Care Plan when she moved into its area. We find the Council at fault for failing to secure the provision set out in Y’s plan, causing a loss of education and uncertainty The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
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Breckland District Council (24 008 445)
Statement Closed after initial enquiries Planning applications 06-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. We are unlikely to find fault to warrant investigation. And we are unlikely to find Mr X has been caused any significant injustice.
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Suffolk County Council (24 014 167)
Statement Upheld Special educational needs 06-Apr-2025
Summary: We have found fault (service failure) with the Council for failing to process Mrs X’s son’s Education, Health and Care Plan within the statutory timescales. This caused Mrs X uncertainty and frustration. The Council has agreed to remedy Mrs X’s injustice.
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Transport for London (24 016 219)
Statement Closed after initial enquiries Traffic management 06-Apr-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (24 016 981)
Statement Closed after initial enquiries Special educational needs 06-Apr-2025
Summary: We will not investigate this complaint about how the Council assessed for an Education Health and Care Plan. It is reasonable for Ms X to appeal to the Tribunal if she disagrees with the content or provision specified in the Plan.
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Rochford District Council (24 017 893)
Statement Closed after initial enquiries Allocations 06-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. This is because there is insufficient evidence of fault.