Decision search
Your search has 54734 results
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Spelthorne Borough Council (24 021 413)
Statement Closed after initial enquiries Parking and other penalties 10-Apr-2025
Summary: We will not investigate this complaint about parking penalties because it is late without good reason to exercise discretion to investigate it now.
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Epping Forest District Council (24 021 572)
Statement Closed after initial enquiries Planning advice 10-Apr-2025
Summary: We will not investigate this complaint about the pre-application planning advice the Council provided to the complainant. This is because we are unlikely to find fault.
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Wiltshire Council (24 021 967)
Statement Closed after initial enquiries Councillor conduct and standards 10-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
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North Northamptonshire Council (23 020 479)
Statement Upheld Allocations 09-Apr-2025
Summary: Mr and Mrs X complain the Council failed to meet its duties to them when they asked to be moved because of risk of harm and it assigned them the wrong housing band. We found there was fault in how the Council handled Mr and Mrs X’s homelessness application which caused them frustration and uncertainty. The Council should apologise to Mr and Mrs X and issue reminders to its staff.
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Statement Upheld Other 09-Apr-2025
Summary: We have upheld this complaint because the Council failed to progress a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by progressing the complaint to stage two and completing its investigation without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble he has been to.
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Dudley Metropolitan Borough Council (24 006 783)
Statement Upheld Friends and family carers 09-Apr-2025
Summary: Mr and Mrs X complained about the Council’s action since placing their grandson in their care in August 2022. They complain the Council has failed to provide appropriate financial and practical support to assist them in caring for their grandson. We found the Council’s failure follow proper procedure when it placed their grandson in Mr and Mrs X’s care is fault. As was the failure to provide clear information, explanations and support, including financial support. These faults have affected Mr and Mrs X’s health and wellbeing and caused them significant financial difficulties. The Council has agreed to apologise and make a payment to Mr and Mrs X and carry out the stage two report and stage three panel recommendations to address these faults.
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Surrey County Council (24 006 832)
Statement Upheld Alternative provision 09-Apr-2025
Summary: Mrs M complains the Council failed to arrange alternative education for her daughter, G, when she became unable to attend school. The Council relied on G’s school to make a referral even though the Council’s inclusion service was aware of problems. The Council has not considered its duty to make alternative arrangements for G’s education despite knowing she has not attended school since March 2024. The Council has agreed to consider its duty and make a symbolic payment to acknowledge the impact of the delay.
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South Ribble Borough Council (24 008 270)
Statement Closed after initial enquiries Allocations 09-Apr-2025
Summary: We will not investigate this complaint the Council did not do enough to relieve Mr X’s homelessness. There is not enough evidence of fault to justify our involvement.
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London Borough of Barnet (24 008 727)
Statement Upheld Allocations 09-Apr-2025
Summary: Miss X complained she was in unsuitable accommodation and the Council made mistakes when offering her a property on three occasions. She also complained about poor communication. Miss X said the Council’s actions distressed her. There was fault in the way the Council delayed completing the suitability review. The Council did not evidence it considered its power to accommodate people during the review. The Council fault caused Miss X uncertainty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Vale Of White Horse District Council (24 008 749)
Statement Upheld Planning applications 09-Apr-2025
Summary: Miss X complained about the Council’s handling of her planning application. She said she submitted a second application, incurring added costs for reports and assessments, on the Council’s advice, but it would not succeed. Miss X said the Council has accepted this but has only offered to refund some costs. Miss X said the Council fault distressed her and impacted her financially. There was fault in the way the Council gave Miss X incorrect information, causing her additional costs. The Council has agreed to apologise and repay the costs it agreed Miss X incurred due to the Council fault.