Decision search
Your search has 54734 results
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Rother District Council (24 012 568)
Statement Not upheld Enforcement 13-Apr-2025
Summary: Mrs B complained that the Council delayed in taking enforcement action against unauthorised work to a neighbouring property. We accept the process took a long time but we have not found fault with the actions of the Council.
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Statement Upheld Special educational needs 13-Apr-2025
Summary: Mrs X complained the Council has not properly delivered the provision in her child’s Education Health and Care Plan since 2021. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Mrs X.
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Wakefield City Council (24 013 313)
Statement Closed after initial enquiries Trees 13-Apr-2025
Summary: We cannot investigate Mr X’s complaint about Council delay in deciding and telling him about a planning application as he appealed to the Planning Inspector. We will not investigate his complaint about the Council’s handling of his complaint as it is not a good use of our resources.
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Derbyshire County Council (24 013 816)
Statement Closed after initial enquiries Special educational needs 13-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s failure to name a school on her child’s Education Health and Care Plan. This is because she has used her right of appeal to a tribunal about the same matter. It is unlikely investigation into other matters would lead to a different outcome.
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Lancashire County Council (24 013 991)
Statement Upheld Special educational needs 13-Apr-2025
Summary: Dr X complained the Council took too long to assess her child for an Education, Health and Care Plan, and that it delayed issuing the final Plan. The Council was at fault. This caused Dr X avoidable uncertainty and frustration, for which the Council should apologise and pay her £2,400. It should also issue Dr X’s child’s Education, Health and Care Plan.
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West Northamptonshire Council (24 016 374)
Statement Closed after initial enquiries Council tax 13-Apr-2025
Summary: We will not investigate this complaint about council tax arrears and a refund. This is because there is insufficient evidence of injustice.
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Statement Closed after initial enquiries School transport 13-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request for home to school transport. There is not enough evidence of fault by the Council for us to question its decision. Also, the Council has now granted transport which is the outcome Ms X wanted. An investigation by the Ombudsman would not lead to different outcome or achieve anything more.
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Reading Borough Council (24 018 724)
Statement Closed after initial enquiries Charging 13-Apr-2025
Summary: We will not investigate this complaint about the personal budget and funding of an adult social care home placement. There is not enough evidence of fault by the Council in these issues. There was some delay by the Council but that does not cause a significant enough injustice to justify an Ombudsman investigation when we would not consider the main issue of complaint.
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Blackpool Borough Council (24 018 737)
Statement Closed after initial enquiries Antisocial behaviour 13-Apr-2025
Summary: We will not investigate this complaint about the Council encouraging the complainant’s neighbours to harass her. We have not seen enough evidence of fault in the Council’s actions. Also an investigation would not lead to a different outcome and there is another suitable organisation to consider the concerns about breaches of privacy and harassment.
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London Borough of Lewisham (24 018 738)
Statement Closed after initial enquiries Council tax 13-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax liability. This is because the matter has already been considered in court, and because the complaint is late without good reasons to investigate it now.