Decision search
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London Borough of Hillingdon (24 022 959)
Statement Closed after initial enquiries Leisure and culture 16-Apr-2025
Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.
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Peterborough City Council (25 000 053)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We will not investigate this complaint that the Council did not follow planning guidance and failed to carry out a proper flood risk assessment. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.
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London Borough of Barking & Dagenham (25 000 765)
Statement Closed after initial enquiries Allocations 16-Apr-2025
Summary: We will not investigate Ms X’s complaint about the suitability of the property offered to her by the Council as its final offer under the main housing duty. This is because it was reasonable for Ms X to have used her right of review at the time. In addition, an investigation would not lead to any worthwhile outcomes.
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London Borough of Merton (25 000 926)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that he was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Bromsgrove District Council (25 000 972)
Statement Closed after initial enquiries Building control 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Lincolnshire County Council (23 014 273)
Statement Not upheld Safeguarding 15-Apr-2025
Summary: Mrs X complained that the Council failed to safeguard her daughter Ms X or carry out a proper investigation of her circumstances, which has resulted in delayed distress for Ms X. The evidence shows that the Council acted properly in the light of Ms X’s capacity to make her own decisions about her future accommodation.
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Staffordshire County Council (23 015 305)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Mrs X complained the Council failed to ensure her child Q received suitable education and provision in their Education, Health, and Care Plan. There was fault by the Council which caused Q to miss special educational needs support. This also caused distress to Q and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure Q’s provision is in place, and pay a financial remedy. It will also review its processes and issue reminders to staff.
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London Borough of Havering (24 000 099)
Statement Upheld Noise 15-Apr-2025
Summary: Miss X complained the Council was too slow to act when dealing with her complaint about noise coming from a business near to her home. We found fault because of poor communication, delays in taking decisive action and delayed complaint handling. This would have caused Miss X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise to Miss X, make a payment to her and share this decision with staff so it can learn from mistakes.
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Kirklees Metropolitan Borough Council (24 003 351)
Statement Upheld Other 15-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her child D’s eligibility for overnight respite care through its disabled children’s service. The Council made its decision properly that D should receive daytime short breaks but not overnight respite. However, it was at fault because it delayed its assessments and failed to consider Mrs X’s complaint via the statutory complaints procedure for children’s social care services. This caused a delay in D receiving daytime short breaks, and avoidable time and trouble for Mrs X. The Council agreed to apologise and pay a financial remedy. It will also issue reminders to its staff and review its processes.
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North East Lincolnshire Council (24 007 895)
Statement Upheld Child protection 15-Apr-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with allegations against him which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. This caused him lost opportunity and uncertainty about whether the recommendation needed further action. The Council agreed to send him a written apology, remind relevant officers to ensure recommendations from previous meetings are considered and decided, as well as reminding minute takers of the need to accurately record those in attendance.