Decision search
Your search has 54734 results
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Milton Keynes Council (24 016 921)
Statement Upheld Charging 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s invoices for her mother’s care charges are wrong. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes.
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Statement Closed after initial enquiries Residential care 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care to her late mother Mrs Y in a home commissioned by the Council. An investigation by us would not add to the care home and Council’s previous investigation nor lead to a different outcome. There is no worthwhile outcome an investigation would now achieve.
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Birmingham City Council (24 017 892)
Statement Closed after initial enquiries Planning applications 16-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a prior approval application. This is because we are unlikely to find fault.
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London Borough of Harrow (24 018 048)
Statement Closed after initial enquiries Transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because there is insufficient evidence of fault.
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Canterbury City Council (24 018 183)
Statement Closed after initial enquiries Allocations 16-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing sufficient injustice to warrant our involvement.
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North Northamptonshire Council (23 020 171)
Statement Upheld Special educational needs 16-Apr-2025
Summary: There was fault by the Council which delayed amending Y’s Education Health and Care Plan following an annual review meeting. There was also poor communication and delay in complaint handling which caused avoidable distress. The Council will apologise, make a symbolic payment of £500 and will make the payment of £2475 it already offered to reflect Y’s loss of educational provision.
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Nottinghamshire County Council (24 018 157)
Statement Closed after initial enquiries School transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is no sign of fault by the Council.
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Brighton & Hove City Council (24 019 397)
Statement Closed after initial enquiries School admissions 16-Apr-2025
Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
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Welwyn Hatfield Borough Council (24 019 406)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We cannot investigate this complaint about the Council’s handling and administration relating to a House in Multiple Occupation owned by the Complainant. This is because she has used her appeal rights to a Tribunal.
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Gloucestershire County Council (24 019 592)
Statement Upheld Special educational needs 16-Apr-2025
Summary: We have upheld Ms X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.