Decision search
Your search has 54045 results
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Telford & Wrekin Council (24 017 799)
Statement Upheld Assessment and care plan 12-Oct-2025
Summary: Mrs Y complains about the way the Council financially assessed her adult daughter, Miss W, who has care and support needs. She said the Council did not consider Miss W’s monthly outgoings. The Council made an error with its assessment of Miss W’s benefit entitlement but corrected this and apologised. There is no other fault in the financial assessment. The Council also delayed in acknowledging Mrs Y’s complaint but has apologised for this which is an appropriate remedy.
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Hampshire County Council (24 018 997)
Statement Closed after initial enquiries Other 12-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to carry out sufficient flood mitigation work on a watercourse near the complainant’s home. There is insufficient evidence of fault which would warrant an investigation.
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Herefordshire Council (24 019 044)
Statement Upheld Special educational needs 12-Oct-2025
Summary: The outcome of an independent stage two complaint investigation did not provide a suitable remedy when A missed education. The Council failed to secure special educational provision and failed to provide alternative education. The Council has agreed to make additional symbolic payments and service improvements.
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Herefordshire Council (24 019 533)
Statement Upheld Special educational needs 12-Oct-2025
Summary: Ms X complained the Council failed to complete an annual review of her child’s Education, Health and Care Plan. We found a sixteen-month delay by the Council in updating the Plan. This caused unnecessary time, trouble, inconvenience and distress. The Council will apologise, make a symbolic payment and service improvements.
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Shropshire Council (24 019 593)
Statement Closed after initial enquiries Charging 12-Oct-2025
Summary: We will not investigate this complaint about invoices the Council sent for residential care fees after Mr B’s mother died in December 2021. The complaint is late and there are no good reasons to investigate now.
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London Borough of Ealing (24 019 615)
Statement Upheld Homelessness 12-Oct-2025
Summary: There was fault by the Council, because it did not contact the complainant to discuss whether she would find bed and breakfast accommodation suitable as interim accommodation, told her she needed to submit documents before it could book interim accommodation for her, and did not respond helpfully when she informed the Council she could not access her housing register account. The Council has agreed to offer the complainant a financial remedy and apologise to her for this, and also to issue guidance to its staff.
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Essex County Council (24 020 580)
Statement Upheld Special educational needs 12-Oct-2025
Summary: Mrs X complained about the Council’s failure to deliver therapies included in her daughter’s (Y) Education Health and Care Plan, to agree a Personal budget for Y and to review Y’s plan. Mrs X also complained about the way the Council carried out Y’s Education Health and Care needs assessment. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has offered a suitable financial remedy. The Council has also agreed to ensure Y receives therapies in the new school year and improve its Personal budget process.
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Birmingham City Council (24 021 713)
Statement Upheld Residential care 12-Oct-2025
Summary: Ms X complained about her late relative Mrs Y’s care in a council-funded care home placement. We found fault by the care home which acted for the Council. It failed to involve Ms X or the family with Mrs Y’s care planning and failed to tell them about one of two falls. This was poor communication causing avoidable distress for which this Council will apologise.
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London Borough of Barking & Dagenham (24 022 546)
Statement Closed after initial enquiries Antisocial behaviour 12-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to reinstate a sign to prevent children from playing ball games in the green space near his home. This is because it would not lead to a different outcome and the injustice is not significant enough to warrant an investigation.
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Barnsley Metropolitan Borough Council (25 000 785)
Statement Closed after initial enquiries Child protection 12-Oct-2025
Summary: We will not investigate this complaint about whether the Council provided enough support to a school student. This is because the complaint is late.