Decision search
Your search has 54734 results
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North Yorkshire Council (24 019 521)
Statement Closed after initial enquiries Charging 24-Apr-2025
Summary: We will not investigate this complaint about charges for adult social care while in hospital. It is standard practice to continue to pay to keep your room in a care home available for you to return to. There is not enough evidence of fault by the Council to justify an investigation.
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Devon County Council (24 019 547)
Statement Closed after initial enquiries Special educational needs 24-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to provide suitable education provision for her child. The provision in place after the Council issued its amended Education Health and Care (EHC) Plan is not separable from Mrs X’s appeal to a tribunal. It is unlikely we would find fault with the Council in how provision was met before the EHC Plan was amended.
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Birmingham City Council (24 019 616)
Statement Closed after initial enquiries Other 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s administration of its Accommodation Finding Service which Mr X says has been unsatisfactory for him as a private landlord using the service. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 019 702)
Statement Closed after initial enquiries Child protection 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to place his children on child protection plans. Mr X’s inability to appeal the Council’s decision is unlikely to have caused him significant injustice that would justify us investigating the matter further.
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Portsmouth City Council (24 019 720)
Statement Closed after initial enquiries Planning applications 24-Apr-2025
Summary: We will not investigate this complaint about the way the Council approved an application for the change of use of the house next to the complainant’s home to a house in multiple occupation. There is not enough evidence of fault in the way the Council considered the application. And, as the Council has now responded to all concerns raised by the complainant, further investigation will not lead to a different outcome.
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Sheffield City Council (24 019 802)
Statement Closed after initial enquiries Antisocial behaviour 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant’s neighbour is maintaining their property to an adequate standard. We have not seen enough evidence of fault in the way the Council considered the reports of anti-social behaviour. Also, the actions of the Council as landlord are outside our jurisdiction.
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Swale Borough Council (24 019 860)
Statement Closed after initial enquiries Allocations 24-Apr-2025
Summary: We will not investigate this complaint about Miss X’s housing application. There is not enough evidence of fault to justify us investigating.
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Essex County Council (24 020 013)
Statement Closed after initial enquiries Safeguarding 24-Apr-2025
Summary: Ms X complains the Council failed to properly consider her complaints about the quality of domiciliary care provided to her late relative, Ms Y, in 2023 to early 2024. We will not investigate. This is because there is no evidence of fault with the Council’s response as it was not responsible for the care provision.
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London Borough of Hackney (24 010 632)
Statement Upheld Alternative provision 24-Apr-2025
Summary: Ms X complained the Council failed to provide Alternative Provision of education for her child, who was out of education from October 2023 to June 2024. We found fault with the Council failing to provide Alternative Provision of education for Ms X’s child from February 2024 to June 2024, totalling one term. We also found fault with the Council’s handling of Ms X’s contacts and complaints through delays outside the complaint timescales and failure to respond to contacts. The Council agreed to apologise to Ms X, pay her £100 for the avoidable inconvenience and frustration caused and £1,800 for her child's lost education.
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Birmingham City Council (24 012 111)
Statement Upheld Allocations 24-Apr-2025
Summary: Miss B complained about the Council’s decision to close her housing applications. We find that the Council failed to clearly communicate the consequences of not providing supporting documents, requested unnecessary evidence and then wrongly decided her application was incomplete, despite her submitting all the required evidence. This led to the closure of her applications which caused avoidable frustration for Miss B and delayed her ability to join the housing register. The Council has agreed to assess Miss B’s application and, if she qualifies to join the register, it will backdate her award date. It has also agreed to apologise to Miss B, make a symbolic payment to her, and carry out service improvements.