Decision search
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Calderdale Metropolitan Borough Council (24 011 315)
Statement Upheld Alternative provision 27-Apr-2025
Summary: Mr and Mrs X complained the Council took too long to act when they advised it they could no longer home educate their child, Y. The Council is at fault for delays in consulting with schools, delay in issuing Y’s final Education, Health and Care (EHC) Plan, failing to provide Y with the provision in his EHC Plan when Mrs X had advised it she could no longer home educate him and failing to provide a timely response to Mrs X’s complaint and her concerns. This has resulted in Y missing out on a school place in September 2024, he is still at home and the Council expect him to continue to be home educated when Mrs X told the Council in November 2023 she could no longer home educate him, the Council’s actions have impacted upon Y’s education and development and they have caused avoidable distress to Mr and Mrs X. The Council has agreed to provide a remedy payment to acknowledge the injustice caused and to review Y’s education without delay.
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London Borough of Haringey (24 011 580)
Statement Upheld Child protection 27-Apr-2025
Summary: Miss X complained the Council has failed to properly investigate her complaints about the Council’s actions following the decision to place her grandson in her care. She also complained the Council has failed to address her concerns or provide an appropriate remedy. We found the Council’s failure to provide support and the use of an inappropriate contact centre are fault. This fault caused Miss X unnecessary distress. To remedy this, the Council will apologise and make a payment to Miss X.
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London Borough of Barking & Dagenham (24 012 575)
Statement Closed after initial enquiries Homelessness 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision that Ms X was intentionally homeless in 2024. It was reasonable for her to ask for a review of the decision if she wished to challenge it. We will not investigate her complaint that the Council has delayed processing her housing application. There is insufficient evidence of any fault which would warrant an investigation.
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Transport for London (24 013 133)
Statement Closed after initial enquiries Traffic management 27-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a grant under the car and motorcycle scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
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London Borough of Southwark (24 013 302)
Statement Upheld Homelessness 27-Apr-2025
Summary: Mr X complained that the Council delayed moving him to suitable alternative temporary accommodation after he reported his temporary accommodation was unsuitable in July 2023. The Council was at fault as it failed to find him suitable alternative temporary accommodation for nine months after concluding in July 2023 his current accommodation was unsuitable. The Council was also at fault for taking six months to issue a stage two response to Mr X’s complaint. This caused Mr X distress, uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. The Council agreed to apologise and make a payment to recognise this.
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Royal Borough of Kensington & Chelsea (24 014 291)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2025
Summary: We will not investigate this complaint that the Council does not take enforcement action against pavement parking. This is because there is insufficient evidence of fault by the Council.
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London Borough of Barnet (24 001 743)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Ms X complained the Council did not fully deliver provision set out in her son’s Education, Health and Care Plan. We found fault because her son did not receive all of the provision linked to his plan in the 12 months after it was first issued. This caused Ms X avoidable distress and frustration. It also meant her son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her, organise sessions to catch up on what her son missed and issue reminders to relevant staff.
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Sheffield City Council (24 020 141)
Statement Closed after initial enquiries Allocations 26-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Newham (24 020 249)
Statement Closed after initial enquiries Allocations 26-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (24 018 528)
Statement Closed after initial enquiries Looked after children 25-Apr-2025
Summary: We will not investigate this complaint that the Council completed an assessment which includes false information about the complainant. The complaint is late and there are no grounds for us to consider it now, and our intervention would not achieve the outcome the complainant wants.