Decision search
Your search has 54734 results
-
The Fremantle Trust (24 019 026)
Statement Closed after initial enquiries Residential care 27-Apr-2025
Summary: We will not investigate this complaint about the quality of care provided in a care home. This is because any injustice is insufficient to justify our involvement.
-
Statement Closed after initial enquiries Domiciliary care 27-Apr-2025
Summary: We will not investigate Mr X’s complaint, about the Council withdrawing funding for care Mr Y without notice. This is because any injustice is not significant enough to justify our involvement.
-
Kirklees Metropolitan Borough Council (24 019 320)
Statement Closed after initial enquiries Assessment and care plan 27-Apr-2025
Summary: We will not investigate this complaint about failing to respond to a telephone message and failing to provide emergency adult social care support. The Council’s initial two-day delay did not cause a significant enough injustice to justify an investigation. It is unlikely the delay affected the outcome that a suitable available placement could not be found. We would not add to the Council’s investigation or achieve a different outcome.
-
London Borough of Barnet (24 019 568)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision-making relating to child protection arrangements for her child. This is because it is unlikely we would find any fault in the way the Council made its decision.
-
Durham County Council (24 019 760)
Statement Closed after initial enquiries Enforcement 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of two separate planning enforcement issues. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. We will not investigate Mr X’s complaint about an alleged data breach as he has already complained to us about this, and we will not investigate his complaint that the Council damaged his car as it would be reasonable for him to take the matter to court.
-
Essex County Council (24 019 946)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
London Borough of Southwark (24 020 047)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.
-
Essex County Council (24 020 236)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Wirral Metropolitan Borough Council (24 010 023)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs F complained about the Council’s handling of her son’s education, health and care plan. There was fault which caused Mrs F to lose her appeal rights and uncertainty and distress in relation to her son’s SEN provision. The Council has agreed to issues the final plan and make a payment to Mrs F to remedy this injustice.
-
Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs D complained the Council failed to provide alternative and special educational needs provision for her son, J, when he stopped attending school. We found fault which caused uncertainty to Mrs D and J. The Council has agreed to apologise and make a payment to remedy this.