Decision search
Your search has 54734 results
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London Borough of Newham (24 008 939)
Statement Upheld Housing benefit and council tax benefit 28-Apr-2025
Summary: Mr X complained the Council took too long to assess his housing benefit entitlement which resulted in large benefit overpayments. The Council was entitled to reassess Mr X’s entitlement based on new relevant evidence and Mr X had a right of appeal if he disagreed with the decision. But it failed to take action promised in response to Mr X’s complaint and that was fault and caused continued uncertainty. The Council should now discuss with Mr X how it will assess his future income.
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Brighton & Hove City Council (24 009 151)
Statement Upheld Homelessness 28-Apr-2025
Summary: Miss B complained that the Council had failed to ensure disrepair in her temporary accommodation was rectified, find her suitable alternative accommodation or give her the correct priority on the housing register. We found fault in the Council’s actions which caused Miss B to live in unsuitable conditions for a year longer than she should have done. We have asked the Council to apologise to Miss B, pay her £1300, inspect her property now and improve its case recording for the future.
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London Borough of Sutton (24 009 271)
Statement Upheld Homelessness 28-Apr-2025
Summary: Miss X complained about the Council’s handling of her housing case when she told it she was at risk of becoming homeless due to rent increases. She said the Council failed to provide a decision letter and withdrew support despite her being in an unaffordable property. We find the Council at fault for failing to make a timely decision regarding the duties it owed Miss X which caused her injustice. The Council agreed to apologise, take corrective action and make a symbolic payment to acknowledge the injustice.
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London Borough of Havering (25 000 349)
Statement Closed after initial enquiries Enforcement 28-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.
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Durham County Council (25 000 373)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Plymouth City Council (25 000 559)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Bury Metropolitan Borough Council (25 000 687)
Statement Closed after initial enquiries Leisure and culture 28-Apr-2025
Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.
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Birmingham City Council (25 000 757)
Statement Closed after initial enquiries Allocations 28-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register because there is insufficient evidence of fault by the Council.
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Erewash Borough Council (25 001 039)
Statement Closed after initial enquiries Building control 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved defective building work under the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Warwickshire County Council (25 001 377)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.