Decision search
Your search has 54734 results
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Dudley Metropolitan Borough Council (24 019 942)
Statement Closed after initial enquiries Commercial and contracts 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the way works were carried out on his property under a grant provided by the Council. We are unlikely to find fault to warrant investigation and it is reasonable to expect Mr X to apply to the Courts who are better placed in this case to determine any dispute about contracts.
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London Borough of Ealing (24 020 033)
Statement Closed after initial enquiries Disabled children 29-Apr-2025
Summary: We will not investigate this complaint about the Council refusing Mr X’s child a blue badge. There is not enough evidence of fault in the Council’s decision-making to warrant us investigating.
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London Borough of Merton (24 020 060)
Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about how the Council has dealt with Mr X and child in need matters involving his children. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action and payment for the injustice caused by the faults identified. We could not add to the Council’s response.
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H.A.S. Careplus Limited (24 020 177)
Statement Closed after initial enquiries Residential care 29-Apr-2025
Summary: We will not investigate Ms X’s complaint that the Care Provider gave her relative, Mr Y’s belongings to a person who was not his next of kin, after his death. It is unlikely an investigation would lead to a different outcome or achieve anything more.
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Statement Closed after initial enquiries Noise 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the how the Council dealt with a noise complaint. There is not enough evidence of fault to warrant investigation.
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Birmingham City Council (24 010 977)
Statement Upheld Refuse and recycling 29-Apr-2025
Summary: Miss X complained the Council has repeatedly failed to return her own and her neighbour’s bins correctly once they are empty. Miss X says her neighbour’s bin is regularly left at the end of her path so she is unable to leave her property without moving the bin. We found the repeated failure to return Miss X’s neighbour’s bins properly so they did not obstruct her access is fault. This fault has caused Miss X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Miss X.
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Lancashire County Council (24 011 066)
Statement Upheld Alternative provision 29-Apr-2025
Summary: Ms A complained the Council failed to ensure Mrs X’s child received suitable education since September 2023. Ms A also complained the Council failed to complete an Education, Health and Care Needs Assessment of for Mrs X’s child. We found fault for the Council failing to properly consider and act on its Section 19 duty for a total of 19 weeks from January 2024 to July 2024. We also found fault with the Council failing to consider when it should complete an Education, Health and Care Plan Needs Assessment. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable frustration and inconvenience its fault caused her. The Council also agreed to pay Mrs X’s child £2,300 for their missed education caused by its fault.
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Derbyshire County Council (24 011 336)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs X complained the Council did not issue draft and final Education, Health and Care Plans for her child Y within legal timescales, and withdrew special educational provision from Y. I find the Council at fault for missing the legal timescales and withdrawing educational provision which caused injustice in the form of distress and missed provision. The Council will apologise and make a symbolic payment to remedy the injustice.
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Essex County Council (24 013 667)
Statement Closed after initial enquiries Traffic management 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to install a traffic gateway in the complaint’s village. The complaint is late and there is no reason why it could not have been made much sooner.
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North Devon District Council (24 014 449)
Statement Not upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her in unsuitable accommodation after she made a homelessness application. She said the Council’s actions negatively impacted her mental and physical health. We found no fault by the Council and have concluded our investigation.