Decision search
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Durham County Council (24 021 243)
Statement Closed after initial enquiries School admissions 01-May-2025
Summary: We cannot investigate this complaint about the Council failing to make adjustments for Mr X’s disability in conducting a school admission appeal hearing. This is because Mr X has started court action against the Council regarding these matters and a legal bar thus now permanently prevents us investigating them.
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Surrey County Council (24 021 290)
Statement Closed after initial enquiries School admissions 01-May-2025
Summary: We will not investigate this complaint about the Council’s in-year admissions process. This is because an investigation would be unlikely to reach a finding of fault. If Mr X believes the Council’s admission arrangements are unlawful it is a matter for the Office of the Schools Adjudicator. Mr X’s claim the Council’s actions have led to him suffering a financial loss is best considered by the courts.
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City of Bradford Metropolitan District Council (24 021 393)
Statement Upheld Other 01-May-2025
Summary: Ms X complained that the Council had failed to re-assess her son’s (Y) social care needs, prepare a child in need plan for him and carry out a carer’s assessment for her. We found fault with the Council for its failure to consider Ms X’s complaint through its children’s statutory complaint procedure. The Council’s fault caused injustice to Ms X. The Council has agreed to apologise and make a symbolic payment for Ms X’s distress.
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Herefordshire Council (24 019 583)
Statement Closed after initial enquiries Safeguarding 01-May-2025
Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault in the process the Council followed to decide not to start a safeguarding enquiry. So, we cannot question or criticise it even though the complainant disagrees. It is unlikely we would add to the Council’s complaint investigation or reach a different outcome.
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London Borough of Croydon (24 019 944)
Statement Upheld Assessment and care plan 01-May-2025
Summary: We will not investigate this complaint about communication failures by the Council during a stressful adult social care case. The Council has apologised to the complainant and addressed the concerns with relevant staff to improve future service. We are satisfied with the actions already taken; it is unlikely an Ombudsman investigation would add to this or achieve a different outcome.
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Manchester City Council (24 019 954)
Statement Closed after initial enquiries Council tax 01-May-2025
Summary: We will not investigate this complaint about council tax liability as this is a matter for the Valuation Tribunal.
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London Borough of Merton (24 019 971)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to consider the medical evidence she provided in January 2023. This is because the complaint is late and there are not good reasons to exercise discretion to consider the late complaint. In addition, the likely fault did not cause any injustice.
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Birmingham City Council (24 020 042)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.
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Westminster City Council (24 020 070)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept Ms X onto its housing register. This is because there is not enough evidence of fault.
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London Borough of Wandsworth (24 020 175)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about Council’s failure to investigate Mrs X’s complaints about boundary problems with her neighbour since the Council approved a new development in 2020. The problems are not within the Council’s remit as planning authority to resolve and she would need to seek a remedy by civil action in the courts.