Decision search
Your search has 54735 results
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Birmingham City Council (24 012 178)
Statement Upheld Allocations 05-May-2025
Summary: Miss B complained about the Council’s decision to close her housing applications. We find that the Council failed to clearly communicate the consequences of not providing supporting documents and failed to provide clear and consistent information about the documents Miss B needed to provide. This led to the closure of her applications which caused avoidable frustration for Miss B and delayed her ability to join the housing register. The Council has agreed to clearly specify which documents Miss B needs to provide and to then assess her application, backdating her award date if she qualifies to join the register. It has also agreed to apologise to Miss B, make a symbolic payment to her, and carry out service improvements.
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City of Wolverhampton Council (25 000 679)
Statement Closed after initial enquiries Commercial and contracts 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in the termination of his lease agreement with his landlord. This is because we could not achieve any worthwhile outcome for Mr X.
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Derbyshire County Council (24 020 787)
Statement Closed after initial enquiries Other 02-May-2025
Summary: We will not investigate this complaint about the Council’s decision to decline to consider a complaint about the welfare of a child in its care. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Devon County Council (24 021 192)
Statement Closed after initial enquiries Special educational needs 02-May-2025
Summary: We will not investigate this complaint that the Council has failed to properly identify and meet the complainant’s daughter’s special educational needs. There is insufficient evidence of fault on the Council’s part to warrant investigation, and it would have been reasonable for the complainant to use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Waltham Forest (24 020 367)
Statement Closed after initial enquiries School exclusions 02-May-2025
Summary: We will not investigate this complaint about the permanent exclusion of the complainant’s daughter from school. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Liverpool City Council (24 003 213)
Statement Upheld Special educational needs 01-May-2025
Summary: Miss B complained about the Council’s handling of her daughter’s Education, Health and Care Plan. We have found the Council at fault for a delay in completing the annual review held in May 2023 and its failure to consider a request for a personal budget in this time. These faults have caused Miss B distress and uncertainty. The Council has agreed to apologise and make symbolic payments to Miss B and issue a reminder to its staff to ensure they are aware of the Council duty to respond to personal budget requests.
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Statement Upheld Council tax 01-May-2025
Summary: Mr and Mrs X complained the Council incorrectly pursued them for a council tax debt and delayed in processing an application for a discretionary payment. Based on current evidence we have found the Council at fault for a delay in processing Mrs X’s application and failing to respond to their requests for updates. This caused Mr and Mrs X frustration, uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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East Riding of Yorkshire Council (24 013 676)
Statement Not upheld Allocations 01-May-2025
Summary: Miss E complained about the Council’s operation of its allocations policy. I have discontinued my investigation, as Miss E has an alternative remedy available to her.
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Milton Keynes Council (24 014 906)
Statement Upheld Special educational needs 01-May-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Kent County Council (24 017 335)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We cannot investigate Mrs Y’s complaint about the content and school named in her child’s Education, Health and Care Plan. These issues are the subject of a SEND Tribunal appeal. We cannot investigate Mrs Y’s complaint about the adequacy of an educational psychologist report. This is because it is closely linked to the appeal.