Decision search
Your search has 54735 results
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Uttlesford District Council (24 020 653)
Statement Closed after initial enquiries Planning applications 05-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with works to an access road on its land which serves his partner Ms X’s property, it not replying to some correspondence, and a data protection issue. Ms X may appeal to a tribunal regarding the Council’s process and its outcome which it would be reasonable for her to use. There is insufficient personal injustice to Ms or Mr X to warrant investigating. We do not investigate council correspondence where we are not investigating the core issues giving rise to the complaint. There are no good reasons for us to investigate the data protection issue, which he may refer to the Information Commissioner. We do not investigate to only achieve an apology, which is the outcome he seeks.
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High Peak Borough Council (24 020 714)
Statement Closed after initial enquiries Enforcement 05-May-2025
Summary: We will not investigate this complaint about the Council failing to take planning enforcement action against works at a property next to the complainant, and for failing to adequately deal with his associated complaint. There is insufficient evidence of fault in the way the Council considered the planning enforcement matters, and it would not be a good use of our resources to investigate the complaints process in isolation.
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London Borough of Tower Hamlets (24 021 120)
Statement Closed after initial enquiries Refuse and recycling 05-May-2025
Summary: We will not investigate Mr X’s complaint, made on behalf of Mrs Y, about the Council damaging her bin and how it dealt with the complaint. Investigation would not achieve a worthwhile outcome for Mrs Y nor add to the Council’s investigation. Even if there was Council fault, the injustice caused would not be sufficiently significant to warrant investigation. It would be reasonable for Mrs Y to make her claim of personal injury to the Council’s insurers and take it to court if required. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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London Borough of Redbridge (24 021 307)
Statement Closed after initial enquiries Other 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s application for a vehicle crossing (dropped kerb) outside her home. This is because there is not enough evidence of fault in its decision making process to justify an investigation.
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Essex County Council (24 021 322)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate this complaint that the Council has failed to act to ensure that the complainant’s daughter’s special educational needs are met. There is insufficient evidence of fault on the Council’s part to warrant investigation, and it would be reasonable for the complainant to use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the content of her daughter’s Education Health and Care plan.
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London Borough of Camden (24 019 405)
Statement Closed after initial enquiries Homelessness 05-May-2025
Summary: We will not investigate this complaint about suitability the Council’s offer of interim and temporary accommodation under its homelessness duty. The complainant has asked for a review of suitability under the s.202 review procedure and has further rights of appeal to the County Court.
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Swindon Borough Council (24 019 645)
Statement Upheld Charging 05-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to tell her of her son’s requirement to contribute towards the cost of his care. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.
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London Borough of Barking & Dagenham (24 019 806)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate Mrs X’s complaints about delays in the annual review of her child’s Education, Health and Care (EHC) Plan, the decision to name a specific school within the EHC Plan, or her concerns about the Council’s consultation with schools. This is because Mrs X had a right to appeal to a Tribunal and it was reasonable for her to use that right. For the remainder, an investigation is unlikely to achieve any additional outcome.
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North Somerset Council (24 019 969)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice for a bus lane contravention. This is because it was reasonable for Mr X to appeal the notice through the Traffic Enforcement Centre and the tribunal.
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West Northamptonshire Council (24 020 017)
Statement Upheld Special educational needs 05-May-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.