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  • London Borough of Southwark (24 020 573)

    Statement Closed after initial enquiries Homelessness 06-May-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its housing duty. There is a right of appeal to the county court which it is reasonable for her to use.

  • Buckinghamshire Council (24 020 605)

    Statement Closed after initial enquiries Refuse and recycling 06-May-2025

    Summary: We will not investigate this complaint about difficulties in arranging a medical waste collection as there is insufficient evidence of significant injustice caused to the complainant to justify our further action.

  • Worcestershire County Council (24 020 668)

    Statement Closed after initial enquiries Special educational needs 06-May-2025

    Summary: We cannot investigate Mr X’s complaint about how the Council handled his child’s Education, Health and Care Plan because we cannot investigate any matter connected to a decision that has been appealed to a tribunal.

  • London Borough of Hackney (24 020 782)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 06-May-2025

    Summary: We will not investigate Mr X’s complaint about discretionary housing payments. One issue is too late. On another issue we are unlikely to find any injustice. And on another we are unlikely to find fault.

  • City of Bradford Metropolitan District Council (24 020 819)

    Statement Closed after initial enquiries Planning applications 06-May-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.

  • City of Doncaster Council (24 020 826)

    Statement Closed after initial enquiries Pollution 06-May-2025

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of smoke emission from his neighbour’s chimney. This is because there is not enough evidence of fault to warrant us investigating.

  • London Borough of Hackney (24 020 925)

    Statement Closed after initial enquiries Council house sales and leaseholders 06-May-2025

    Summary: We will not investigate this complaint about the Council failing to preserve the right to buy. This is because it is reasonable for Mr X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.

  • London Borough of Newham (24 021 012)

    Statement Closed after initial enquiries Special educational needs 06-May-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s decision to cease her son’s Education, Health and Care Plan. This is because it is reasonable to expect Ms X to ask the tribunal to consider a late appeal of the Council’s decision.

  • London Borough of Tower Hamlets (24 021 235)

    Statement Closed after initial enquiries Child protection 06-May-2025

    Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaint. Investigation by us of the substantive child protection matters underlying the complaint would be unlikely to lead to a finding of fault, and there would thus be no worthwhile outcome from investigating how the Council dealt with the complaint about these matters.

  • London Borough of Haringey (24 021 389)

    Statement Closed after initial enquiries Allocations 06-May-2025

    Summary: We will not exercise discretion to investigate this complaint about the Council removing an application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

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