Decision search
Your search has 54735 results
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East Hampshire District Council (24 011 996)
Statement Upheld Refuse and recycling 07-May-2025
Summary: Mr B complained the Council regularly failed to collect his waste bins, failed to arrange further collections following missed collections, failed to respond to his correspondence and gave residents misleading information about where to place their bins. The Council failed to ensure its contractors regularly collected Mr B’s bins, did not always arrange follow-up collections, gave misleading advice about where to place the bins and failed to respond to correspondence. That caused Mr B frustration and led to him having to go to time and trouble. The procedural changes the Council has introduced, alongside an apology and payment to Mr B is satisfactory remedy.
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Kent County Council (24 012 073)
Statement Not upheld Assessment and care plan 07-May-2025
Summary: Mr X complained that the Council does not provide enough support to meet his needs for social contact. The evidence shows the Council has properly considered Mr X’s needs and provided the support to meet them. In the absence of fault in the way the Council has reached its decision it is not for us to criticise it.
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London Borough of Hammersmith & Fulham (24 014 257)
Statement Closed after initial enquiries Safeguarding 07-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. There is not enough evidence of fault to justify our involvement.
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Westminster City Council (24 021 454)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Uttlesford District Council (24 021 515)
Statement Closed after initial enquiries Council house sales and leaseholders 07-May-2025
Summary: We will not investigate Mr X’s complaint about changes to the Right to Buy scheme. We cannot investigate complaints about the Council’s management of social housing.
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Brighton & Hove City Council (24 021 756)
Statement Closed after initial enquiries Refuse and recycling 07-May-2025
Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.
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Sunderland City Council (24 021 785)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not investigate Miss Y’s complaint about the Council’s refusal to investigate her complaint under the statutory complaints process. The Council has explained that, to do so, would prejudice care proceedings. There is insufficient evidence of fault in the Council’s decision-making to justify investigating.
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West Sussex County Council (24 021 873)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s children’s services involvement with her family. This is because the complaint is made late, and I see no good reason to investigate it now.
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Blackpool Borough Council (24 021 992)
Statement Closed after initial enquiries Refuse and recycling 07-May-2025
Summary: We will not investigate this complaint about alleged damage to two cars. This is because there is insufficient evidence of fault by the Council and because it is a matter that needs to be determined in court.
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Sunderland City Council (24 022 110)
Statement Closed after initial enquiries Councillor conduct and standards 07-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.