Decision search
Your search has 54735 results
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Nottingham City Council (24 020 658)
Statement Closed after initial enquiries Homelessness 07-May-2025
Summary: We will not investigate this complaint about the Council’s decisions relating to Miss X’s housing. It is reasonable for Miss X to use her right of appeal via the county court for the decision she is not homeless. There is insufficient evidence of fault in the Council’s decision she cannot join its housing register.
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Durham County Council (24 020 659)
Statement Closed after initial enquiries Assessment and care plan 07-May-2025
Summary: We cannot investigate this complaint about adult social care, because the care package is arranged and funded by the NHS.
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Wokingham Borough Council (24 020 785)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate this late complaint about how the Council handled Miss X’s housing case in 2023. There is not a good reason for the delay in Miss X bringing the complaint to us.
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East Suffolk Council (24 020 793)
Statement Closed after initial enquiries Planning applications 07-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Southend-on-Sea City Council (24 020 859)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We cannot investigate this complaint about the Council’s actions in safeguarding a child and adhering to the recommendations of a report. The matters complained of are closely linked to decisions about the care arrangements for a child, which have been subject to court action, and we are thus legally prevented from investigating them.
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Birmingham City Council (24 020 868)
Statement Closed after initial enquiries Planning applications 07-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to notify her about her neighbour’s planning applications. This is because there is not enough evidence of fault by the Council.
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London Borough of Hillingdon (24 021 333)
Statement Closed after initial enquiries Noise 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his noise complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. It would be reasonable for Mr X to provide to the Council for its consideration new information he has about a different noise type he says he is experiencing.
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Stroud District Council (24 010 169)
Statement Closed after initial enquiries Homelessness 07-May-2025
Summary: We will not investigate Mr X’s complaint about the suitability of interim and temporary accommodation provided by the Council after he became homeless. There is insufficient evidence of fault to justify our involvement and Mr X had rights of review and appeal that were reasonable for him to exercise.
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Statement Upheld Special educational needs 07-May-2025
Summary: Ms X complained that the Council had failed to provide specific funding for her son’s school in accordance with his Education, Health and Care Plan. We find the Council at fault causing a loss of educational provision for Ms X’s son and avoidable distress. The Council has agreed a symbolic payment to remedy this.
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London Borough of Tower Hamlets (24 011 126)
Statement Upheld Homelessness 07-May-2025
Summary: Mr X complained about how the Council handled his repeated reports about mice issues in his temporary accommodation. He said this significantly affected his children’s health and his family’s general wellbeing. We found the Council at fault for shortcomings in the action it took, failing to carry out any suitability reviews and delay in complaint handling. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.